Rainy Day Spider Solitaire a card will freeze

One card will get stuck which means you can't finish the game.  You can move cards under the stuck card, but you can't move the card that is stuck.  I'm playing on a PC.  

[CM edit - Updated title for clarity.]

Hey there, @wslady1Ur.

Let's see if we can figure out what's going on here. Can you share a screenshot of your screen when the card gets stuck? I'd love to take a look.

Here's the information on how to take a screenshot regardless of your PC's operating system:

• How to take a screenshot on Windows
• How to take a screenshot on macOS

Screenshots can help us see what you're seeing. I look forward to hearing from you.

Arrenai 🐱

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Dead card in Spider Solitaire

When I play Spider Solitaire on either my Windows 10 laptop or MacBook Air, more and more frequently these days I will get a dead card that cannot be moved. It makes the game unfinishable and forces me to restart the game. You can tell that the card is dead because it doesn't highlight when you mouseover, and it is not grabbable.

Thanks,

Bret

In this game that I just played, two of the aces were dead. I was able to play around them to the end. Then because I couldn't move them, I couldn't finish the game.

I've had the same problem lately. Noticed it yet yesterday but thought maybe I had just played the game too much. Just happened again as soon as I started playing the game. Very frustrating. 

Hey @withersphy, 

If this is still going on, would you be able to go through the steps here, HTML5 troubleshooting? These steps are built out specifically for loading issues like the one you describe, and have helped many people. Also, would you be able to share your information from our Pogo Compatibility Tool, as well as your DxDiag?

- Illium 

Sometimes the cards in Spider Solitare freeze and I can't move them.  Sometimes if I lay down a new row of cards the frozen one will then be OK.  Sometimes it stays frozen.

Hey there, @Chwwrp and @SonataGirl.

Thanks so much for this information. I'll be happy to send this along to the Pogo team.

Just in case it's needed, if you could share your Pogo Compatibility Tool information and/or your DxDiag, I can send that along with the report.

Arrenai 🐱

Did you receive an awesome, helpful response? 👍 +XP!

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Hey there, @Poegoe17.

I'd love to look into this for you. If you're able to share some of your browser details, it would help a lot. Could you please cut / paste (or screenshot) your full results from the Pogo Compatibility Tool? I'll be happy to take a look as to why the game isn't running smoothly for you.

Additionally, if you're able to take a screenshot of your game when it's in this stuck state, it would help a ton.

Here's the information on how to take a screenshot regardless of your PC's operating system:

• How to take a screenshot on Windows
• How to take a screenshot on macOS

Screenshots can help us see what you're seeing. I look forward to hearing from you.

Arrenai 🐱

Did you receive an awesome, helpful response? 👍 +XP!

Was your issue resolved by a great post? 🙌 Accept as Solution

ASK. ANSWER. LEVEL UP.