rockets1202Gi
Hello and thank you for sharing the link to the Pogo forums about this issue.
Games Forums Home | A Way With Words not loading completely
If you noticed in the posting a fellow player took a screenshot of her game loaded and ready to play. In the same posting another player stated they were having issues then later suddenly stated they were able to play - But why?
"Seems to be one of those account specific issues, that is just very strange"
It is confusing to see how some have issues, while others are ready to play, especially when it feels random or inconsistent.
Pogo is a browser-based gaming site and relies heavily on our browsers, which can behave unpredictably on older systems or outdated browsers/programs or security settings. Each combination can behave differently.
It’s highly likely that the issue isn’t account-specific, but browser-specific. Players access Pogo from a wide range of devices—desktops, laptops, iPads, and smartphones—and use various browsers and security settings.
Browsers & Graphic Drivers - Why Updates Matter
An outdated browser might not support the latest rendering methods, causing games to glitch or fail to load. On most devices browsers update every 4-6 weeks sometimes on their own and at other times it is waiting for our approval.
Graphics Drivers: Even though it’s a browser game, your GPU still helps render animations and effects. If the driver is outdated, it can misinterpret visual data—leading to distortion or freezing. More info here > How to troubleshoot graphics issues on PC
"This is not our computers or browsers. All other Pogo games work. It's a Pogo issue"
I understand why it feels like a Pogo issue when other games work fine. But browser-based gaming is more complex than it seems. Think of it like TV channels: just because Channel 5 comes in clearly doesn't mean Channel 8 will.
Each game uses different technologies and has unique requirements:
- Different graphics processing demands
- Various memory requirements
- Specific browser features needed
This is why some players can play while others cannot - it's about the match between each game's specific requirements and your device's configuration. Pogo’s servers need to “shake hands” with your device properly and start the game smoothly (also for updates to register).
This is why checking for updates and clearing your cookies and cache is more than just routine maintenance—it’s like clearing the path for a meeting. This is why you see some players having issues and some do not.
✅Updates, graphics drivers, and memory — are the golden trio for keeping games running like clockwork.
Please give these troubleshooting steps a try: Pogo Troubleshooting Guide
If all troubleshooting steps have been completed:
- Check for Browser updates
- Check for Device Updates
- Check Graphics driver updates
- Power Cycling - Internet equipment
- Allow Pogo.com and the games you want to play through any Anti-virus, Firewall, or additional security on your device.
- Disabling any pop-up blocker, or VPN that may be running
- Adjust Your Monitor Refresh Rate
- Tried a Different Browser or Playing incognito mode
- Meeting the minimum requirements for Pogo
And you are still having issues, please include the following information, this will enable the team to investigate the issue thoroughly, given not all players are encountering issues:
- Pogo username:
- Date (approximately) when you first encountered this error:
- Device Type:
- OS version:
- Browsers Tested:
- Current Browser Version Number:
- Troubleshooting already completed:
- Any issues with other games:
Please Note: Microsoft has officially announced that Windows 10 will reach the end of support on October 14, 2025
