Re: No access to pre-order content on PS5

Hello @EA_Leeuw ,

Thanks for the reply and sorry for the delay in anwser. When I select the Add-On screen it's empty and it says 'There's no game content you can manage.'.

When I check my transaction history on the PlayStation Store I can see a successful code redemption on 'STAR WARS Jedi: Survivor Pre-Order Content'. 

Hope to read from you, thanks!

@EA_Leeuw 

I redeemed a standalone code via the PlayStation Store on my PS5. 

@EA_Leeuw I was given this code by a friend after I told him my original pre order code from The Collector's Edition from Limited Run Games didn't work (see my first post with you for more on that). I succesfully redeemed the code on the PlayStation Store as you can see in the screenshot I posted. The content didn't appear in the game. I waited a bit because I thought this was related to the other pre order bugs that were in the game. However I now have doubts those bugs are the same, hence this post.

Hope you can assist me to fix this issue, thanks!

Hopefully the picture is uploaded now.

Your DLC/add-on content has to be the same region as your PSN account and Game install region.. Example.. a US DLC/Add-on (region 1) will not work with a UK version of the game (region 2) or vice versa. To use Add-ons/DLC, both the game and the extra content need to be the same region of purchase and sometimes those need to match the region of the PS account.