Hello, I have a problem with subscribing. How to solve this error message?
There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved. Please contact customer support (https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-support) for further assistance.
Thank you in advance.
swtor username ?
Hello,
I am having issues with subscribing to SWTOR. I had tried resetting my password already and still it did not work. My SWTOR is Kirademonhunter and my EA is Freya1988dnd.
Kariozan is my swtor acc username
Your account has been sent to studio for fixing ( there is no timeframe ) they should email when it is fixed
to subscribe for now, if you install the game via steam and login and play on a character to be sure the accounts are linked , you can then subscribe via steam whilst this gets sorted
You need to reset the password on the linked EA account that account has the persona moonflowerwolf (not Freya1988dnd your posting on now) that EA account uses a different gmail email then what is on your swtor account
use the following link to reset the password https://signin.ea.com/p/web2/resetPassword then login on that EA account to fix the swtor account for purchasing
for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared
Hey buddy, i seem to be having the same issue with my account, i cant seem to purchase a subscription, cartel coins or even redeem a code, i have changed my EA password but no success. My SWTOR Username is I-Steal-Potatoes
Your account has been sent to studio for fixing ( there is no timeframe ) they should email when it is fixed
to subscribe for now as a workaround, if you install the game via steam and login and play on a character to be sure the accounts are linked , you can then subscribe via steam whilst this gets sorted
I have same issue. Tried resetting EA account, but it didn’t work. Xaveak is my swtor account. Strela9K34 is my EA account. Tried subscribing via steam, but it also doesn’t work. It’s definitely linked.
You will need to call swtor support when the lines open to fix the account issue before any gametime can be added
1am - 10 am QLD time (AEST) lines open https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/4806237/jump-to/first-unread-message
Support cant see any email from you per the steam sticky , given you need to call to fix the account, have the screenshots ready to upload when you call
