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AxelVernaut's avatar
AxelVernaut
Rising Novice
16 days ago

My account was hacked

Yesterday I received an email saying:

''Your account on the Star Wars™: The Old Republic™ website has been successfully updated! Remember, we have also updated your EA account using this email address.

If you did not authorize this change or if you need assistance with your account, please contact a member of our Customer Service Team.

May the Force be with you,
The Star Wars: The Old Republic Team
''

Since then can't log in my account on the website our game. No one in support reply me. I subscribe player.  This began in: Sep 4, 2025, 1:04 PM 

9 Replies

  • 65441972's avatar
    65441972
    5 days ago

    Hi, did you use ctrl + / in the game, because I have a similar problem?

  • AxelVernaut's avatar
    AxelVernaut
    Rising Novice
    6 days ago

    I recovered my Swtor account after losing 4 days of subscription. So begin to play again and now September 16, it got suspended again. Without notification or clarification, my experience turning in a hell. Already tried to contact by email, not worked, have to spend a lot of money in call chargers to know what is going on.

  • Hey, my account information has been changed without my auth and now I can't get into it. I am currently fearing the worst. What can I do?

  • AxelVernaut's avatar
    AxelVernaut
    Rising Novice
    15 days ago

    The problem is no support for Brazil. Just email. Call for the USA, our UK cost 6x times more for me: 1 Dollar = 6 Reais (Brazilian coin currency). Already send print, numbers, contact info. My account is 9 years old. All my account is connected, password is strong and change time to time and use security key, authenticator. EA don't care. 

  • AxelVernaut's avatar
    AxelVernaut
    Rising Novice
    16 days ago

    Already send email for support. But they not contact me our solve the problem.

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