I've been trying since yesterday, I'm a returning player, I've used this same account since beta, the email is perfectly working and I still have SWTOR emails from 13 years ago. I run the launcher, ID and password work, I'm asked for a "one time password" sent through email but it never arrives. No, it's not caught in spam. If I try to manually login to the website I'm supposedly allowed to force it send another, but it never arrives either.
Your only option apart from create a new swtor account is to call swtor support when the lines are open and update the email on the account to one that can receive the email ok
https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/4806237/jump-to/first-unread-message
AHAHAHAHAH. An international phone call for a 2 lines of code at worst issue. * off. I even spent money on this...
The issue is on YOUR side. I didn't change anything, YOU did. Push this issue up the chain, I don't care how.
And while I was bitching here, immediately after your reply, I received a password. Expired by the time I noticed, or perhaps already expired the moment I received it, it doesn't matter. This makes the stupidity of the issue even worse for your side, because it means it can work and it can be solved in a matter of seconds.
I dont work for swtor, im a player like you , but if you dont get the reset password email there is no other way to fix the account
however If you are getting them late and manage to get back into the account , likely best to change the email used or add the security key to the account so you dont wait on emails
To discuss this further with swtor support, give them a call , say using skype
This time I was ready, in case it replicated. I received another password, already expired. Try replying a bunch of times, I'm not sure but 5 might not be enough and 10 might be overkill, I didn't keep track of how many attempts I made in 24 hours.
This guide may help https://answers.ea.com/t5/General-Discussion-Technical/GUIDE-Email-Validation-and-One-Time-Passwords/m-p/6645595#M70806
The OTP I received is incorrect.
They mean delete all previous OTP emails you got so you dont use them anymore ...
You would be surprised how many people keep using emails sent previously
yes , but the best that site will do is point you to call support https://help.ea.com/en/help/star-wars/star-wars-the-old-republic/swtor-support/
