Re: Banned for TOS Violation: Multiple Payment Methods

@axiomatic23

Payments made for swtor need to be based on the country of origin, given china is banned , you shouldnt even of been able to play without a VPN , and if your card was based in a different country other then china it would of been refused based on you being located in china.

If you attempted to get around the geo blocks via different methods this may be what they are calling multiple payment issues.

Calling CS may not be assistance to you to the best of my knowledge as per this link

Since the studio or Terms of Service are the only teams handling these actions, customer service is unable to override them or help with appeals.

@axiomatic23

You can call CS on the phone however it isn't usually something they can deal with, so they may direct it back to the TOS team anyways, and where it comes to account disputes that email address is the funnel.

If they determined you are physically located in china at the time they reviewed this as they can determine IP locations on account access, it likely would not of helped.

I can only suggest emailing back and politely request further clarification on what has occurred.

They do not place a ban on an account for no justification

@axiomatic23

Hope you get clarification on what occurred

the only thing i will will mention is EA tend to not like chargebacks , there is the possibility that initiating a chargeback will flow to the EA / Origin account being banned. 

So if possible I would leave that as a very last resort

So I replied to the "Multiple Payment Methods" email (as per the recommendation of Customer Service) asking for more information on what "Multiple Payment Methods" means. FYI Customer Services had no idea either.

The second reply from the disputes email address was this:

We have received your most recent correspondence expressing concerns about the closure of your account.

Whilst we appreciate the information that you have provided, following an in-depth investigation into your account and the complaint that you have made, unfortunately we must again advise that your account was sanctioned correctly in full compliance with our policies and procedures.

Your account was correctly identified as violating ourpayment policy.

For further information on our policies and procedures please follow the link below:
http://www.swtor.com/legalnotices/rulesofconduct

Due to the above we will not be removing the ban that has been applied to your account.

As we have now completed two extensive investigations into your complaint we consider this matter closed and this as our final correspondence on this subject.

As you can see, they have essentially banned my account and closed the door on the matter. Customer Services have no idea what's going on and the only email address I've been told I can contact has provided me with two incredibly vague explanations for why my account was banned.

I have checked with my bank. There was no charge back on the card and there is no strange activity.

Lovely behavior from a company. I like that last line: "we consider this matter closed and this as our final correspondence on this subject". How corporate dystopia of them.

I'm curious if anyone thinks this is fair treatment or not?

@axiomatic23

Given what has occurred, Recommendation is to call CS again and request to know exactly what has happened even if the agent has to get the info via escalation.

The agent should be able to assist with this request and escalate as required to gain clarification.

Hope this helps

@axiomatic23

I cannot answer for what occurred previously

I have sought advice on what is your best pathway to try and get this resolved as a fellow Australian and I have provided that advice in good faith.

Like I said I hope this helps.

This also happened to me recently. 

Phone support and ToS is a joke. EA is a joke. 

I went through both of them like 5 times.

I was banned for "Multiple Payment Failures" when trying to buy the Apex legends battle pass. The charge went through ONCE and I got the coins and bought the battle pass. Two days later they had refunded my charge and banned my account. 

They will not give you ANY details on why they banned a paying customer for trying to hand EA money?

I guess they are cool with losing a potential life-time paying customer. 

 Same problem, I cant contact them and justify what happened.

I know this was a while ago, but I've been dealing with the same stuff now. Did it ever get resolved?