Forum Discussion

05r394zzh45e's avatar
05r394zzh45e
Newcomer
10 hours ago

Account banned (issue)

Dear Capital Games Support Team,

 

I am reaching out regarding my old Star Wars: Galaxy of Heroes account, which was banned quite some time ago. I fully understand that rules and fair play are essential to maintaining the integrity of the game, and I sincerely respect the work you do to ensure this.

 

However, I would like to kindly ask if it would be possible to review my case and consider a reinstatement of my account. I invested a lot of time and passion into the game and would be truly grateful for the opportunity to return.

 

I can assure you that, if given another chance, I will fully respect the Terms of Service and community guidelines. My only wish is to be able to enjoy the game again and contribute positively to its community.

 

Thank you very much for your time and understanding. I greatly appreciate any assistance you can provide and remain available for any information you may need from me to help review my request.

5 Replies

  • CG please do not unban cheaters. it only says they can cheat and its okay. cheating is the lowest as many put real money into the game and they are cheated out of rewards by these people. 

  • I would like to clarify that the ban was not the result of cheating or unfair play on my part. Unfortunately, my account was compromised by a hacker who used it inappropriately, including sending insults under my name. I deeply regret that this situation happened, but it was entirely outside of my control.

     

    At the time, my account had reached over 6 million Galactic Power, representing more than five years of dedication, effort, and investment. Losing access to it because of a malicious intrusion has been extremely discouraging, especially after having invested so much into the game and community.

     

    Today, after several years have passed, I kindly ask for a second chance. I am committed to protecting my account, respecting the Terms of Service, and contributing positively to the game.

     

    I truly hope you will consider this request for reinstatement and allow me to return to the game I have greatly enjoyed and supported for years.

     

    Thank you very much for your time and understanding.

  • hexenJager43's avatar
    hexenJager43
    Seasoned Hotshot
    8 hours ago

    You're better off creating a new account. The game has changed so much, you'd be behind in your fleet shard and your roster would be outdated. 

    The new game is very different but very friendly with all the quests and rewards it gives. You'd catch up in a year or two and be in a better position learning how the new teams work.

  • hexenJager43's avatar
    hexenJager43
    Seasoned Hotshot
    7 hours ago

    886-681-972 If you want to add me as an ally. 

    You can also send me a message on here or in game if you need help with anything.

    Otherwise, have fun and MTFBWY

About SWGOH General Discussion

Discuss and share your feedback on Star Wars: Galaxy of Heroes with fellow players.81,386 PostsLatest Activity: 2 hours ago