I just lost over 1200 crystals because of miss clicking in the Featured shipments! I wanted to buy the 4 packs for CREDITS and accidentally I purchased two of those horribly priced gear packs. These things could be easily avoided if crystal purchases had confirmation buttons. I've opened a ticket requesting a refund but I'm not holding my breath on that because a quick google search showed me how unwilling EA is on these types of refunds.It would also help not to put the free stuff right next to the paid stuff! But I'm guessing that's a deliberate design so these accidents happen more often.I'm not a whale but also not completely f2p either, but these annoyances are making me think it's not worth spending anything on this game, with a poor costumer service, and unwillingness of helping to reverse an honest mistake.I had the exact amount of crystals I'll need on the 15th to get my Executor to 6* (which I bought a $69.99 crystal pack for last month to 5*) and if this error isn't corrected that'll be the last time I spent money on this game. The best way to lose costumers is by ignoring them and having an almost non existing costumer support. If that's the goal you're on the best track!

Quick fingers and its CGs fault. ;)

Quick Fingers, Sleepy Eyes, Video or Internet Lag, Patch Glitches, or CG Moved the Locations & failed to tell the entire populace they were doing so.There are plenty of reasons it happens.And yeah, honestly, it IS CGs fault since they don't have a confirmation button.They have them on actual CASH Purchases but not Crystals.Its lazy programming & a sneaky way to milk people when accidents happen.

A multi phase action. Hmm. Like this:I have a list to select from:I select the item I wantI see a buy button which even includes the colour coded currency I'm about to use.Seems like there is a two phase operation in place already. Do you want a third phase that you can become accustomed to tapping quickly through? Once someone messes that up, we can add a fourth or fifth, sounds great!Do you want a password/auth step? I don't. Do you want an extra tap on every crystal usage? I don't.Or maybe just pay attention to what you're doing like everyone else does.

You know what happens to confirmation prompts, right - People get use to them, click right through without another look.

"PeachyPeachSWGOH;c-2413948" wrote:You know what happens to confirmation prompts, right - People get use to them, click right through without another look.It's called muscle memory.

Confirmation button for crystal purchases!

LordDirt
New Traveler
2 years ago
Quick fingers and its CGs fault. ;)
Schwartzring
Rising Traveler
2 years ago
Quick Fingers, Sleepy Eyes, Video or Internet Lag, Patch Glitches, or CG Moved the Locations & failed to tell the entire populace they were doing so.

There are plenty of reasons it happens.

And yeah, honestly, it IS CGs fault since they don't have a confirmation button.
They have them on actual CASH Purchases but not Crystals.
Its lazy programming & a sneaky way to milk people when accidents happen.
winterwolves
Rising Scout
2 years ago
A multi phase action. Hmm. Like this:
I have a list to select from:

I select the item I want

I see a buy button which even includes the colour coded currency I'm about to use.

Seems like there is a two phase operation in place already. Do you want a third phase that you can become accustomed to tapping quickly through? Once someone messes that up, we can add a fourth or fifth, sounds great!

Do you want a password/auth step? I don't. Do you want an extra tap on every crystal usage? I don't.

Or maybe just pay attention to what you're doing like everyone else does.
M0st1yHarm1ess
New Spectator
2 years ago
You know what happens to confirmation prompts, right - People get use to them, click right through without another look.
AntarioXP
2 years ago
"PeachyPeachSWGOH;c-2413948" wrote:
You know what happens to confirmation prompts, right - People get use to them, click right through without another look.

It's called muscle memory.
tvsfrink
2 years ago
Keep trying different CS agents until you get one that refunds it.
Alex84Swgoh
Seasoned Newcomer
2 years ago
"Winterwolves;c-2413945" wrote:
A multi phase action. Hmm. Like this:
I have a list to select from:

I select the item I want

I see a buy button which even includes the colour coded currency I'm about to use.

Seems like there is a two phase operation in place already. Do you want a third phase that you can become accustomed to tapping quickly through? Once someone messes that up, we can add a fourth or fifth, sounds great!

Do you want a password/auth step? I don't. Do you want an extra tap on every crystal usage? I don't.

Or maybe just pay attention to what you're doing like everyone else does.

That's not exactly a confirmation button, as the credit one does the exact same thing. A confirmation button would be "Are you sure you want to spend crystals blah blah blah"

You know, like the one in ship abilities, zetas, etc. Interestingly they could implement it there.

Get the difference?
Alex84Swgoh
Seasoned Newcomer
2 years ago
.
Alex84Swgoh
Seasoned Newcomer
2 years ago
UPDATE : I've got one out of the two accidental purchases refunded, which is fair. Took a while, but overall I'm glad.

I would still like to see either a confirmation button on crystal purchases, OR moving the items available for credits to a separate section where it's only items for credits.
Ratinira
2 years ago
"Alex84swgoh;c-2413956" wrote:
"Winterwolves;c-2413945" wrote:
A multi phase action. Hmm. Like this:
I have a list to select from:

I select the item I want

I see a buy button which even includes the colour coded currency I'm about to use.

Seems like there is a two phase operation in place already. Do you want a third phase that you can become accustomed to tapping quickly through? Once someone messes that up, we can add a fourth or fifth, sounds great!

Do you want a password/auth step? I don't. Do you want an extra tap on every crystal usage? I don't.

Or maybe just pay attention to what you're doing like everyone else does.

That's not exactly a confirmation button, as the credit one does the exact same thing. A confirmation button would be "Are you sure you want to spend crystals blah blah blah"

You know, like the one in ship abilities, zetas, etc. Interestingly they could implement it there.

Get the difference?

Yet credits and crystals (and price numbers) looks different at that tab, so to avoid buying wrong things you just need to watch what you are doing ?