Cant connect to EA account with my SWGOH account

Hi @frogey6, 

I'm not sure what might be the cause of this. It's not obvious just yet, so let's see if we can rule out some things. Please run through these troubleshooting steps: 

• If you play on an iOS device, the steps outlined in this article will help with troubleshooting: "EA mobile game troubleshooting on Ipad and Iphone 
• If you have an Android device, please complete these steps: "Android troubleshooting for EA Mobile Games" 

- EA_Lanna

Hello. Thanks for the reply. I’ll give you a little insight as it might help. My main account is on IOS and is connected to game centre. And my second account is on my PC which is just a guest account which I run on bluestacks. Both accounts have the exact same issue when I try to connect. I was having a look around my EA account yesterday and realised that somehow both the log in credentials for my separate accounts both log me into the main account rather than 1 account for each, which seemed very strange to me. I haven’t yet submitted a ticket to EA as I don’t want to mess around with it too much for now. But do you think this could be a potential cause of the problem. Maybe when I try to connect to my EA account my SWGOH account is unsure what it’s actually connecting to or something like that? Could I have some advice on what would be best to do next. Thanks!

Hi @frogey6, 

Thanks for that context. Yes, I reckon that's causing the error. Both shouldn't be linked to the one EA account, somethings not right there. We're going to need our support team to check this out as it's account specific. It sounds like you're able to load into both accounts still, which is good. Please grab the  Player ID/Ally Code's for both in case the support team needs them and reach out to them in-game from one of the accounts using these steps:

• Get help in STAR WARS™: Galaxy of Heroes with your Player ID

- EA_Lanna

Sorry. I may have worded my last message badly. I meant that the problem with the EA accounts are to do with my emails rather than my SWGOH accounts. Neither EA accounts are linked to my in game accounts. So both the emails and passwords for my EA accounts send me to the main EA account when I log in and I’m unable to access the 2nd EA accounts. Which may still be causing the issue in game. Is this something I should still go to in game support with or is it a wider EA account problem? Thanks for the help.

I would, yes @frogey6. If both emails and passwords open up the same EA account, that needs looking into!

 I’ve made a little bit of progress. Is there any way you could put me in contact with a real person at EA to receive some help with my accounts as none of the help pages that are there are relevant to my issue. I have managed to log into both accounts now however they keep bugging out and switching between each other and it’s kind of freaking me out as they shouldn’t be linked in any way other than sharing the name and age. So being able to contact a real person to figure out what has gone wrong would be very helpful. Thanks for all your help so far. 

I am also getting the exact same issue, every time I try to link my SWGOH to my EA account it fails with identical error message, I contacted support in the past and they said it was a bug and would be fixed but it still doesn't work. I don't think I have the 2 EA accounts issue like @frogey6 but I get the same error message, please could you help as I would like to use the webstore, thanks.

Also I made a ticket in game and they pretty much just closed it and said we don’t know what your problem is or how to fix it. And it didn’t seem like they tried to do anything to find a solution either.

Hi. Im following up on this after ive done some more digging and also created another ingame ticket to sort it out. still no progress whatsoever on what the issue is or what is causing it. and ive see a few others on the forums with the same error, so its clearly not just me. can we please have another look into this and try to resolve it