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Virae_Arnaud's avatar
Virae_Arnaud
Seasoned Novice
8 months ago
Solved

It's been impossible to play on Mobile Data for 4 weeks (but it works on wifi)

Product: Star Wars: Galaxy of Heroes
Platform:Android 13
What type of device are you experiencing the issue with? Fairphone 4 5G
OS Version 13
Ally Code: (Find it here: http://bit.ly/AllyCode ) 257-254-596
What type of issue do you have? Network/Connection
How often does the bug occur? Every time (100%)
Summarize your bug When I want to connect to the Starwars heroes of the galaxy game, I can't connect and the game tells me I have a connection problem if I am using mobile data from my ISP (Orange, biggest ISP in France). If I connect on wifi it works, but it's a big problem not being to play on the go, in public transportation going to work for instance.
Steps: How can we find the bug ourselves? Try to access SWGOH on a cellphone using mobile data only with some ISP at least in France.
Connection Type Mobile
Please select your region Europe
Country France


Guys,

We have zero information on this bug, but a lot of people have been unable to access the game on mobile data for over 4 weeks now.

It has been reported multiple times, by myself and other players, but you guys merged our bug with the overheating bug thinking it was one and the same when it's not. We don't even know if the team understand there is a bug here. It was working fine until the death trooper peridea update on our mobile data.

Somehow the code changed with the death trooper peridea update making it impossible for some player to access the game while using mobile data.

Here are the different messages reporting this issue, including mine so I'm started a separate thread so that it is no longer merged with the performance issue bug :

https://answers.ea.com/t5/Bug-Reports/Game-not-loading/m-p/13922941/highlight/true#M78895

https://answers.ea.com/t5/Bug-Reports/Game-not-loading/m-p/13928286/highlight/true#M78964

https://answers.ea.com/t5/Bug-Reports/Game-not-loading/m-p/13933303/highlight/true#M79175

https://answers.ea.com/t5/Bug-Reports/Game-not-loading/m-p/13967658/highlight/true#M79283

https://answers.ea.com/t5/Bug-Reports/Game-not-loading/m-p/13976400/highlight/true#M79333

https://answers.ea.com/t5/Bug-Reports/Game-not-loading/m-p/13991148/highlight/true#M79459

Please tell us that it's known and under investigation.

Thanks 🙂


bug

15 Replies

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  • Azzbo1475's avatar
    Azzbo1475
    New Rookie
    3 days ago

    I am still having this issue in the UK on 3. Only way I can access via mobile data is to use a 1.1.1.1 von otherwise just refuses to connect. Wifi is fine but just on data and without using a von it never works. 

  • Virae_Arnaud's avatar
    Virae_Arnaud
    Seasoned Novice
    8 months ago

    Thanks Gunner! I've posted a thread on the ISP forum to spread the word from Meathead (in French):

    https://communaute.orange.fr/t5/ma-connexion/Je-ne-peux-plus-jouer-%C3%A0-StarWars-les-h%C3%A9ros-de-la-galaxie-SWGOH/td-p/3177980

    It is still not working on mobile data but I've found a workaround yesterday. You can play on mobile data with orange if you use a VPN. I got NordVPN yesterday, it works fine if I activate it before launching the game.

    It's clearly not ideal, but it saves the day for now.

  • Virae_Arnaud's avatar
    Virae_Arnaud
    Seasoned Novice
    8 months ago

    Crazy, I'm on Sosh (orange) as well, in France as well. It does not work for me despite multiple cache clearing, reinstalling, restarting phone etc. I still can't play on mobile data.

  • Castheriis's avatar
    Castheriis
    8 months ago
    @Virae_Arnaud I am in France and I am using Orange (Sosh to be precise).
    I no longer get the connection error message and the game is running normaly on 4g/5g
    I hope the problem will be sorted out quickly for you.
  • Virae_Arnaud's avatar
    Virae_Arnaud
    Seasoned Novice
    8 months ago

    I am glad it works for you now, which country do you live in and what ISP are you using?

    Unfortunately for me it is still not working, I have just uninstalled the game, switched off and on the phone, reinstalled the game and retried connecting on mobile data but I am still stuck when the loading screen is looking for potential updates ☹️

    Bug still on for me.

  • Virae_Arnaud's avatar
    Virae_Arnaud
    Seasoned Novice
    8 months ago

    Yes I reached out yesterday to their technical support but they say they haven't changed anything on their end and that since all other app on our phones keep working fine on mobile data it must come from your end at EA. They told me to reach out to you.


    Here are screenshots, in French, on that conversation.


    Orange is by far the biggest ISP in France. And SWGOH is working fine on Orange wifi, but not on Orange mobile data. Orange is also in Spain, Ukraine and Poland and several African countries.


    https://www.orange.com/en/orange-world

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