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TashAureus's avatar
5 years ago

Prompted for Google Play Account at Launch - Connection Lost, "Reload", Loop

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Oneplus 6T
OS Version 10
Ally Code: (Find it here: http://bit.ly/AllyCode ) 885-889-752
What type of issue do you have? Network/Connection
How often does the bug occur? Every time (100%)
Summarize your bug When loading the game it does not automatically recognize my google play account. When prompted, I choose my google play account associated with my ally code and then I get a Connection Lost error with an option to "reload" and the game restarts and goes through the same process in an infinite loop.
Steps: How can we find the bug ourselves? Look at what's going on with android devices trying to connect to the game through google play accounts.
Connection Type Wifi
Please select your region North America
Country Canada

When loading the game it does not automatically recognize my google play account. When prompted, I choose my google play account associated with my ally code and then I get a Connection Lost error with an option to "reload" and the game restarts and goes through the same process in an infinite loop.

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