Purchased the same product twice and no coaxium heist

Hi, yesterday I bought large enhancement bundle twice. I didn't get it the first time and re-purchased. I would like to ask for help with a cash refund or what should I do in this situation. I would also like to inform you about 3 purchases of packages and no receipt of coaxium heist in kessel run on my account. I will be grateful for your help. I made all my purchases in-game on my phone. Player number: 371-863-297