Stuck at "Loading cantina"

Hi there and sorry to hear that.

Is this still an issue for you, or are you able to access the game now?

Please take a look at our troubleshooting guide also. It might be worth swapping between Wifi and Data connections to see if that works for you.

Hello,

The problem remains unsolved

I've managed a workaround temporary solution, where i leave the app running in the background. In this way I don't get locked out when I close the app.

Obviously this is not a long-term solution. 

Have tried different types og troubleshooting via your link without any luck..

Hi @Whitedrogba63 

Can you provide your ally code so we can take a look on our end?

859-831-336

Hello,

Same problem for me too... I can't connect to the game since April 14th despite several attempts to uninstall / reinstall, purge the cache, etc...

I even tried to install it on another IOS device but without results too.

I use IOS 14.4.2

Do you have a solution, it's getting long!

Thanks in advance

Hi @btskv5wd57z65 & @Racemouse2far 

Can you provide your ally codes?

If you haven't tried already, could you try loading the game on a different connection? For example if you were using a wifi connection, try with a cellular (3g/4g) connection and vice versa. Please let us know if this helps.

Hello,

My ally code is: 396-554-783.

Here is what I found by trying different things: The configuration of my phone is in French (I am from Belgium). When I change the phone settings to English, I can connect (I succeeded yesterday but I lost 6 days...). But when I change the phone settings back to French, it doesn't work anymore.

This solution can only be temporary because I can't keep my phone and the game in English... As you can imagine!

Same phenomenon on wifi or data.

Hi @btskv5wd57z65 and thanks for that. You mentioned that changing your phone settings to English worked? Is your store set to English?

This has now been reported to the team. 

This seems similar to something we encountered before. The below helped as a workaround for players.

Changing your system language to the same language as your store region gets rid of the error so you can continue to play until a fix has been put in place. eg. if your store is in France, change your device language to French.

Hi @EA_UltraSlide ,

My store is English when I change my settings in English and same thing with French...

But it doesn't work in French!

I hope you will find the solution soon. Thanks for your work