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LordRalux's avatar
6 years ago

ticket (with correct ea wf), im still waiting more than 1 month any reply/new

hello all,

months ago my swgoh account was stolen. He transfered my ally code to other gmail account and remove it from my gmail account.

I was doing the correct ticket workflow (from EA), and they confirmed me that the stolen ally code are mine (with purchasing and confirm purchase emails proofs), and they tell me that my ticket was moved to specialist department and that they will conect me.

The problem is that I have been waiting more than 1 week and I dont receive any news about my incidence (status, any email, etc.).

How much average time are to resolve any security incident (re-transfer accounts, etc.), because is rare that anybody not contact me.


The ticket are "in progress" status (#60573062)

Thank you.

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