Launcher is saying I don't own my store items?

So for anyone interested who might have my issue.

The agent said

"So I just got this case investigated by the concerned team and am happy to tell you that you’ve nothing to worry about, looks like a few other players have reported this issue as well, however, the good news here is that the studio is already aware of it and is already working on a fix, it’s getting rectified as we speak, thanks for your patience on this one and again do not worry we got your back on this one."

@graceymanors  Sorry to say it, but the support rep just told you that to get you off the line, so to speak.  This is a very common response to issues they don't know how to fix, many of which are issues they absolutely should be able to address.  I can almost guarantee you that no one at EA is working on this problem, and your account won't be fixed unless a support rep does it manually.

So if you want this issue addressed, you'll need to find a support rep that actually understands the problem.

I tried two more agent sand they told me the same thing. This is the problem I keep getting agents who won't help.

Now the agent is telling me the sims 3 store is not compatible with steam. He says "You can not own sims 3 store items, if you have steam"

This is their response.
"Autumn, the Sims 3 is an EA website, it cannot recognize the game on Steam if you do not link your Steam to EA. You can use the Sims 3 website with the same credentials of your Origin account where you had the games on EA previously."

I don't know if this is true or not. But the purpose of buying on steam was to get origin off my PC.

@graceymanors  It's not true and has never been true.  Like many other players, I have a Steam install and use my store content all the time.

Rather than going back and forth with support on this, please wait a couple days for a response, here, from someone from EA.  I'm going to try to see if there's anything else that can be done, by you or support.

Thanks. =) I appreciate you looking into it for me.