Re: I can't redeem codes on the sims 3 website

I am having the same issue , just bought roaring heights and the code won't redeem. It's as if it was processing the code indefinitely

It worked after a couple of tries 

Thanks for that information @Jaxmtl, I'm glad you could download Roaring Heights 🙂

-Mai

I'm also trying to redeem Roaring Heights, but it's not working. When I tried to redeem the code it was loading indefinitely. Eventually, the session expired so I logged back in. Once I did that, I tried again , and this time it said "The code you entered has already been used. Please check the code entered and try again. If you continue to receive this error it may be that the code has already been applied." I checked to see if Roaring Heights was registered, but it wasn't. I tried redeeming the code a couple more time, but it's still not working.

Try log into your the sims 3 account my store account-purchase history see if your world is there to download if not you will need to contact support as only they can look at and handle account/code related issues

To contact CS via live chat


1.https://help.ea.com/en/contact-us/
2.Click on the orange NEXT button
3.Select a platform
4.Click on the orange NEXT button
5.Select a topic and describe your problem in a few words
6.Click on the orange NEXT button
7.Click Chat Now to chat with a Game Adviser

@meggs117  Generations being an expansion pack should have 5 groups of 4 characters. Worlds being a store item should have 4 groups of 4 characters. You can redeem codes in Origin or thesims3.com site. Is your computer a pc or mac? Where did you buy the codes?

Sorry to read that, @meggs117.

Edited: please, read my next post 😉

Unfortunately, I have no other workaround for you right now.

I already forwarded this to the team so they can investigate it, and if I have any news for you, I'll make sure to post them here.

If you don't want to wait, you can get in contact with one of our advisors through EA Help, they might be able to help you with this issue. You will find a detailed explanation on how to contact them if you need it here.

If you have any question, don't hesitate to ask.

Thanks,

-Mai

Hi @morsimsy:

Welcome to the forums! Easiest way to explain would be:

-Register a game - use it for registering the base game, stuff and expansion packs. The games itself, the ones you download using Origin or install using a disc.

-Redeem a code - use this one to redeem The Sims 3 Store content. This is the content you can download from thesims3.com.

Hope that helps, but let us know if it's still not clear! 🙂
-Mai

Hi @morsimsy,

In this case, you will need help from one of our advisers so they can check what's going on with those games and the account. Please, contact one of our advisers through EA Help.

You will find a detailed explanation on how to contact them if you need it here.

If you have any question, don't hesitate to ask 🙂

-Mai

Hello,

I'm trying to redeem the game Sims 3 on thesims3.com, but I get the following error 

I am sure that the code is correct and the original code of the game I bought. What can I do?