Re: SIms 3 on Windows 10

@omayday96  I've split your post into its own thread, since the other thread was several years old, and the participants have all moved on by now.

Please make sure you have .NET 3.5 enabled, not just the latest .NET.  Hit Windows key-R and enter "appwiz.cpl" without quotes.  In the File Explorer window that opens, click "Turn Windows features on or off," and you'll see this:

.NET 3.5 is right at the top, highlighted in blue.  If the box next to it is empty, click it, allow your computer to install it, restart, and test the game.

If that's not hte issue, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

Hey, thanks so much for your help! I have just explored this options and restarted my computer after ensuring those step. Unfortunately when I tried to run the game again it still did the same thing....

Please see attached my dxdiag.

Hopefully this helps!

@omayday96  Before doing anything else, try to clear up a bit more storage on your hard drive.  While 15 GB free isn't critical, it could cause problems with Windows updates, especially if those updates try to run automatically while you have something else open.

Given some of the errors in your dxdiag, it's a good idea to run a couple of basic checks on your Windows system files.  Here's how:

• Hit Windows key-X
• Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
• Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
• The system will start validating soon. If it throws an error, please list it here
• After it reaches 100%, hit Windows key-X again
• Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
• Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
• Post the message you receive here

If either scan doesn't run to completion, or sfc returns the message that it found corrupt files and was unable to repair some of them, stop here.  Otherwise, restart your computer and run any pending Windows updates.  Hit Windows key-i, select Update & Security, and click the button to check for updates.

For good measure, disable Origin in-game—it often causes problems for no apparent reason.  In Origin, hover over your username, select Application Settings, then Origin in-game, and turn off the setting right at the top.

If that doesn't help, the issue could be that OneDrive is trying to automatically sync the contents of Documents with cloud storage.  Either disable OneDrive entirely, or prevent it from auto syncing Documents.

https://support.office.com/en-us/article/choose-which-onedrive-folders-to-sync-to-your-computer-98b8b011-8b94-419b-aa95-a14ff2415e85

Finally, there are a few Origin errors in your dxdiag as well.  If nothing else helps, clear Origin's cache, then uninstall it "the hard way."  This shouldn't affect your installed games.

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/

Download the full installer, not the usual ThinSetup, and run it as an admin: right-click on the download and select "Run as administrator."  This is a direct download link:

http://download.dm.origin.com/origin/live/OriginSetup.exe

Once Origin is installed, run it as an admin too.

Please see the scan message below as there were some corrupt files:

"Windows PowerShell
Copyright (C) Microsoft Corporation. All rights reserved.

PS C:\WINDOWS\system32> sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection found corrupt files but was unable to fix some of them.
For online repairs, details are included in the CBS log file located at
windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
repairs, details are included in the log file provided by the /OFFLOGFILE flag.
PS C:\WINDOWS\system32>"

@omayday96  I'd like to see the CBS log for sfc.  Please type "cmd" without quotes into the search box, and when Command Prompt appears, click the option to run it as an administrator.  Copy this line into the window, and enter.

"findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"

You'll have a file on your desktop called sfcdetails.txt.  Please attach it to a post.

Hey, Please see attached the sfcdetails.txt

BTW, Happy Easter!

@omayday96  At least one of the corrupt files sfc flagged is an issue that needs to be addressed.  The best way is to force update to the latest Windows build: that should replace the corrupt files outright.  As with all major updates, it's best to back up your data first, at least everything you consider important.  Open an Edge browser window (specifically Edge, not another browser), and go here:

https://www.microsoft.com/en-us/software-download/windows10

Right at the top of the page, you'll see the option to update to the latest build of Windows 10.  Shut down all other processes on your computer, and run the update.  Let me know if it fails, but this gives you the best chance of a successful update.

By the way, when did you get this laptop, and from where?  It's a bit surprising that you'd have this issue on a brand new computer.

Yeah, it's pretty frustrating. I got it less than 1 month ago from Harvey Norman.

I have just manually downloaded that windows 10... I left my computer whilst it was happening but when I came back to my computer it had completed and reset to my login page. Should I be uninstalling/reinstalling origin and my games now?

@omayday96  You don't need to uninstall anything.  Just test the game, and let me know how it goes.  If you get more crashes, please run another dxdiag and attach it to a post.  It will be interesting to see how things look now.

I just tried to run the game again and the same thing happened... see my dxdiag attached.