Sims 3 64 bit update Graphics Glitches

@ayyysims3  Please attach your deviceconfig.log to a post; it's in Documents > Electronic Arts > The Sims 3.  (You'll need to manually open the folders; the file won't show up in a search.)  You can delete your user and computer names, about 25 lines down, but there's nothing else in that file that can identify you.

Please also post a screenshot or two of what you're seeing.

=== Application info ===

Name:            Sims3

Version:         

Build:           Release

=== Rating info ===

GPU: 3 GPU Memory: 5 CPU: 1 RAM: 5 CPU Speed: 1100 Threading: 3

Adjusted CPU: 1470 RAM: 8192 Adjusted RAM: 7680 Cores: 2

Card Found in DB: 0

=== Machine info ===

OS version:      Mac OS X Version 10.16 (Build 20C69)

OS prod type:    0

OS major ver:    10

OS minor ver:    16

OS SP major ver: 0

OS SP minor ver: 0

OS is 64Bit: 1

CPU:             MacBookAir9,1

    Brand:       Intel(R) Core(TM) i3-1000NG4 CPU @ 1.10GHz

    Family:      8

    Model:       7

    Cores:       2

    HT:          1

    x64:         1

Memory:          8192MB

Free memory:     96MB

=== Graphics device info ===

Number:          0

Name (driver):   Intel Iris Plus Graphics

Name (database): Intel Iris Plus Graphics [Found: 0, Matched: 1]

Vendor:          Intel

Chipset:         Vendor: 8086, Device: 8a5c, Board: 0000020d, Chipset: 0007

Driver:          macOS Metal driver, Version: 0.0.0.0

Driver version:  0

Monitor:         00000000

Texture memory:  1536MB

Vertex program:  3.0

Pixel program:   3.0

Hardware TnL:    0

=== Options ===

AnimationSmoothing 0

LightingQuality 1

GeneralReflections 1

TextureQuality 2

VisualEffects 1

TerrainQuality 1

EdgeSmoothing 0

ObjectHiding 1

AspectRatio 0

ForceSquarePixels 1

SimQuality 2

TreeQuality 1

DrawDistance 1

MaxActiveLots 1

NumMaxActiveLotOptions 6

AdvancedRendering 1

AudioQuality 1

Audi🤭utputMode 1

VoiceLevel 255

SoundFXLevel 255

MusicLevel 255

AmbientLevel 255

FocusMute 1

VoiceMute 0

SoundFXMute 0

MusicMute 0

AmbientMute 0

EdgeScrolling 1

EdgeScrollingWarning 0

SupressOpportunityDialogs 0

SuppressOpportunityDialogsWarningProducts 1493679

SimWhileMinimized 0

TwelveHourClock 1

ShowPlacementGrid 0

AutonomyLevel 2

DisableAutonomyForSelectedSim 0

PetAutonomyLevel 2

AgingInterval 2

EnableAging 1

EnableTutorial 1

EnableIntroTutorial 0

EnableTombResets 1

EnableInGameStore 1

EnableTelemetry 0

EnableMemories 1

AgingStageLengthBaby 3

AgingStageLengthToddler 7

AgingStageLengthChild 10

AgingStageLengthTeen 15

AgingStageLengthYoungAdult 25

AgingStageLengthAdult 21

AgingStageLengthElder 17

EnableInteractiveLoading 1

AgingStageLengthPuppy 0

AgingStageLengthDogAdult 0

AgingStageLengthDogElder 0

AgingStageLengthKitten 0

AgingStageLengthCatAdult 0

AgingStageLengthCatElder 0

AgingStageLengthFoal 0

AgingStageLengthHorseAdult 0

AgingStageLengthHorseElder 0

LunarCycleLength 5

LunarPhaseLength 4

EnableLunarCycle 0

EnableLunarPhase 1

EnableStoryProgression 1

EnableVampires 1

EnableWerewolves 0

EnablePets 1

EnableCelebrities 1

EnableFairies 0

EnableWitches 0

EnableHorses 1

EnableOptOutCeleb 0

ReceiveConnectTNS 1

ReceivedDevGift 0

PostFilterFlags 0

RequireLoginBeforeLoad 1

SummerLength 7

FallLength 7

WinterLength 7

SpringLength 7

SummerEnabled 1

FallEnabled 1

WinterEnabled 1

SpringEnabled 1

IsCelcius 0

FogEnabled 1

RainEnabled 1

SnowEnabled 1

HailEnabled 1

InvertHorizontalRotation 0

InvertVerticalRotation 0

VideoCaptureSize 1

VideoCaptureQuality 2

VideoCaptureSound 0

VideoCaptureTime 60

VideoCaptureHideUI 1

=== Default Options ===

AnimationSmoothing 0

LightingQuality 2

GeneralReflections 1

TextureQuality 2

VisualEffects 2

TerrainQuality 1

EdgeSmoothing 0

ObjectHiding 1

AspectRatio 0

ForceSquarePixels 1

SimQuality 2

TreeQuality 1

DrawDistance 2

MaxActiveLots 1

NumMaxActiveLotOptions 6

AdvancedRendering 1

AudioQuality 1

Audi🤭utputMode 1

VoiceLevel 255

SoundFXLevel 255

MusicLevel 255

AmbientLevel 255

FocusMute 1

VoiceMute 0

SoundFXMute 0

MusicMute 0

AmbientMute 0

EdgeScrolling 0

EdgeScrollingWarning 1

SupressOpportunityDialogs 0

SuppressOpportunityDialogsWarningProducts 0

SimWhileMinimized 0

TwelveHourClock 1

ShowPlacementGrid 0

AutonomyLevel 2

DisableAutonomyForSelectedSim 0

PetAutonomyLevel 2

AgingInterval 2

EnableAging 1

EnableTutorial 1

EnableIntroTutorial 1

EnableTombResets 1

EnableInGameStore 1

EnableTelemetry 1

EnableMemories 1

AgingStageLengthBaby 3

AgingStageLengthToddler 7

AgingStageLengthChild 7

AgingStageLengthTeen 14

AgingStageLengthYoungAdult 21

AgingStageLengthAdult 21

AgingStageLengthElder 17

EnableInteractiveLoading 1

AgingStageLengthPuppy 0

AgingStageLengthDogAdult 0

AgingStageLengthDogElder 0

AgingStageLengthKitten 0

AgingStageLengthCatAdult 0

AgingStageLengthCatElder 0

AgingStageLengthFoal 0

AgingStageLengthHorseAdult 0

AgingStageLengthHorseElder 0

LunarCycleLength 3

LunarPhaseLength 0

EnableLunarCycle 1

EnableLunarPhase 0

EnableStoryProgression 1

EnableVampires 1

EnableWerewolves 1

EnablePets 1

EnableCelebrities 1

EnableFairies 1

EnableWitches 1

EnableHorses 1

EnableOptOutCeleb 0

ReceiveConnectTNS 1

ReceivedDevGift 0

PostFilterFlags 0

RequireLoginBeforeLoad 0

SummerLength 7

FallLength 7

WinterLength 7

SpringLength 7

SummerEnabled 1

FallEnabled 1

WinterEnabled 1

SpringEnabled 1

IsCelcius 0

FogEnabled 1

RainEnabled 1

SnowEnabled 1

HailEnabled 1

InvertHorizontalRotation 0

InvertVerticalRotation 0

VideoCaptureSize 1

VideoCaptureQuality 2

VideoCaptureSound 0

VideoCaptureTime 60

VideoCaptureHideUI 1

I have Nraas Mods Installed, but they had never been an issue before the update. In the screenshots I'm having graphical issues, as well as a bit of lag. I can't open one of my saves, because of this bug. Is there anything I can do?

@ayyysims3  Do you restart your computer before playing?  The deviceconfig reports your system was almost out of memory when you launched the game the most recent time, although that number can be inaccurate.  But for the sake of being thorough, please restart your computer, don't open anything other than Origin and Sims 3, and look at the water again.

Please also try raising the water setting to "mirrors only" and take a couple screenshots of how things look, just for comparison.  Change the setting at the Main Menu, then quit to desktop and reload before opening a save.  If you see more graphics glitches and reverting the settings doesn't help, just delete options.ini from the same Sims 3 folder.

As for the save that won't open, please try it immediately after a restart as well.  If that doesn't help, let me know what world it's in and which packs you currently have installed.  Please also let me know whether the active household has a pet in it.

I've done everything you've suggested and I'm still having graphical issues. I also forgot to mention, my screen flashes green lines from time to time (ONLY WHILE IM PLAYING THE SIMS 3). The save that won't open is in BridgePort and it does have a pet kitten.

@ayyysims3  A number of players have had trouble playing with pets, or even the Pets EP, with hardware similar to yours.  I'm not sure why, and your graphics settings are generally where they should be.  You can try lowering the sim detail setting, again at the Main Menu (quit to desktop and reload afterwards), but I'm not sure that would help.

For the save that won't load, try using a backup instead.  Even if you never made one, the game keeps the data from the second to last time you saved.  Open Documents > Electronic Arts > The Sims 3 > Saves, and you'll see a folder for each save plus another folder with the same name and a .backup extension.  So if your save is called Bridgeport, you'll have a Bridgeport.sims3 folder and a Bridgeport.sims3.backup folder.  Change the name of the folder and delete the .backup extension (e.g. Bridgeport1.sims3), and it'll be available to load from the Main Menu.

The green lines don't sound good: there could be an issue with your graphics chip or with its driver.  If the problem is the driver, hopefully Apple will release a more stable version with its next OS update, but there's nothing you can do in the interim.  Please make sure though that your laptop can properly cool itself while you play: elevate it so that air can flow underneath, or use a cooling pad or fan.

If you see other similar graphics glitches, please post more screenshots.  I've forwarded the ones in this thread to EA people, but more documentation is better.  I don't know whether anything will come of it, but we can always hope.

Thank you for all your help, this issue is mostly with Apple. I'll update this thread if anything changes.

Hi, I'm also running into some issues with the Sims 3 64 bit after updating my system to Mac OS Big Sur. First I noticed the graphics were acting funny; the world edges on Map view now look pixelated and ugly (see screenshot). Then, after only a few minutes of gameplay, the screen freezes up. I don't get any error message, the game just freezes indefinitely. Strangely, I can still hear some background noises like Sims talking, ambient noises, etc. and the P button still pauses the game. However, I'm unable to move the screen (the mouse still works but can't select anything), making the game unplayable.

I've tried uninstalling and reinstalling, though my same family save file still showed up after reinstalling. The same issues with the pixelated world edges and the freezing after a few minutes still occur. Help, please? I was so hesitant to update to Big Sur for this reason, and now I'm sorry I did. 

So just delete the save file from the initial menu screen? Or do I need to do something fancy with files and documents?