Sims 3 crashing and computer turning off

Question

I don't know whether it's my computer or something i'm doing but every so often, without warning, my game will crash & my computer will actually shut down. I thought my computer was overheating and I bought a USB fan pad (the computer's lifted up and everything). When the computer shuts down, I hit the power button again and it starts back up and the game starts where I left off like nothing happened.
I have an HP pavilion G series PC. People have suggested upgrading my memory card but I'm not sure what is preferable. If you need any other computer specs, I'd be happy to hunt them down for you. thanks in advance.

crinrict · Answer

Could you post your Computer's DxDiag?To gather a DxDiag on your computer, please follow the steps here: http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-for-Sims-3-PC-Only/td-p/1049584/

crinrict · Answer

Your graphics drivers could do with an update and the computer is generally on the low side but if you have your whole computer shut off, it could also be a problem of overheating.

Make sure you have enough cooling, clean out your fans and check your computers temperature.

crinrict · Answer

@xemily91&nbsp;

Do you have a program with which you can monitor the temperature ?

This way you could find out if it is in fact overheating

xemily91 · Answer

I forgot to add that my graphics settings are down all the way already. Can't figure out what to do.

xemily91 · Answer

crinrict wrote:Could you post your Computer's DxDiag?To gather a DxDiag on your computer, please follow the steps here:&nbsp;http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-for-Sims-3-PC-Only/td-p/1049584/------------------System Information------------------Time of this report: 4/25/2014, 17:22:19Machine name: EMILY-HPOperating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130828-1532)Language: English (Regional Setting: English)System Manufacturer: Hewlett-PackardSystem Model: HP Pavilion g6 Notebook PCBIOS: InsydeH2O Version CCB.03.61.17F.49Processor: AMD A6-3420M APU with Radeon(tm) HD Graphics (4 CPUs), ~1.5GHzMemory: 4096MB RAMAvailable OS Memory: 3562MB RAMPage File: 2979MB used, 4144MB availableWindows Dir: C:\WindowsDirectX Version: DirectX 11DX Setup Parameters: Not foundUser DPI Setting: Using System DPISystem DPI Setting: 96 DPI (100 percent)DWM DPI Scaling: DisabledDxDiag Version: 6.01.7601.17514 32bit Unicode------------DxDiag Notes------------Display Tab 1: No problems found.Sound Tab 1: No problems found.Input Tab: No problems found.--------------------DirectX Debug Levels--------------------Direct3D: 0/4 (retail)DirectDraw: 0/4 (retail)DirectInput: 0/5 (retail)DirectMusic: 0/5 (retail)DirectPlay: 0/9 (retail)DirectSound: 0/5 (retail)DirectShow: 0/6 (retail)---------------Display Devices---------------Card name: AMD Radeon(TM) HD 6520GManufacturer: Advanced Micro Devices, Inc.Chip type: ATI display adapter (0x9647)DAC type: Internal DAC(400MHz)Device Key: Enum\PCI\VEN_1002&amp;DEV_9647&amp;SUBSYS_169B103C&amp;REV_00Display Memory: 2022 MBDedicated Memory: 497 MBShared Memory: 1525 MBCurrent Mode: 1366 x 768 (32 bit) (60Hz)Monitor Name: Generic PnP MonitorMonitor Model: unknownMonitor Id: CMO15A4Native Mode: 1366 x 768(p) (60.009Hz)Output Type: InternalDriver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dllDriver File Version: 8.17.0010.1099 (English)Driver Version: 8.900.7.0DDI Version: 11Driver Model: WDDM 1.1Driver Attributes: Final RetailDriver Date/Size: 9/16/2011 06:14:44, 867328 bytesWHQL Logo'd: YesWHQL Date Stamp:Device Identifier: {D7B71EE2-D507-11CF-C777-9136BEC2C535}Vendor ID: 0x1002Device ID: 0x9647SubSys ID: 0x169B103CRevision ID: 0x0000Driver Strong Name: oem2.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_Sumo_Mobile:8.900.7.0😛ci\ven_1002&amp;dev_9647&amp;subsys_169b103cRank Of Driver: 00E60001Video Accel: ModeMPEG2_A ModeMPEG2_CDeinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps={3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps={5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps={5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps={5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps={5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps={5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=D3D9 Overlay: Not SupportedDXVA-HD: Not SupportedDDraw Status: EnabledD3D Status: EnabledAGP Status: Enabled-------------Sound Devices-------------Description: Speakers and Headphones (IDT High Definition Audio CODEC)Default Sound Playback: YesDefault Voice Playback: YesHardware ID: HDAUDIO\FUNC_01&amp;VEN_111D&amp;DEV_7605&amp;SUBSYS_103C169B&amp;REV_1001Manufacturer ID: 1Product ID: 100Type: WDMDriver Name: stwrt64.sysDriver Version: 6.10.6365.0000 (English)Driver Attributes: Final RetailWHQL Logo'd: YesDate and Size: 9/8/2011 09:42:28, 535040 bytesOther Files:Driver Provider: IDTHW Accel Level: BasicCap Flags: 0xF1FMin/Max Sample Rate: 100, 200000Static/Strm HW Mix Bufs: 1, 0Static/Strm HW 3D Bufs: 0, 0HW Memory: 0Voice Management: NoEAX(tm) 2.0 Listen/Src: No, NoI3DL2(tm) Listen/Src: No, NoSensaura(tm) ZoomFX(tm): No---------------------Sound Capture Devices---------------------Description: Internal Mic (IDT High Definition Audio CODEC)Default Sound Capture: YesDefault Voice Capture: YesDriver Name: stwrt64.sysDriver Version: 6.10.6365.0000 (English)Driver Attributes: Final RetailDate and Size: 9/8/2011 09:42:28, 535040 bytesCap Flags: 0x1Format Flags: 0xFFFFFDescription: External Mic (IDT High Definition Audio CODEC)Default Sound Capture: NoDefault Voice Capture: NoDriver Name: stwrt64.sysDriver Version: 6.10.6365.0000 (English)Driver Attributes: Final RetailDate and Size: 9/8/2011 09:42:28, 535040 bytesCap Flags: 0x1Format Flags: 0xFFFFF-------------------DirectInput Devices-------------------Device Name: MouseAttached: 1Controller ID: n/aVendor/Product ID: n/aFF Driver: n/aDevice Name: KeyboardAttached: 1Controller ID: n/aVendor/Product ID: n/aFF Driver: n/aDevice Name: USB ReceiverAttached: 1Controller ID: 0x0Vendor/Product ID: 0x046D, 0xC52FFF Driver: n/aDevice Name: USB ReceiverAttached: 1Controller ID: 0x0Vendor/Product ID: 0x046D, 0xC52FFF Driver: n/aDevice Name: USB ReceiverAttached: 1Controller ID: 0x0Vendor/Product ID: 0x046D, 0xC52FFF Driver: n/aPoll w/ Interrupt: No-----------USB Devices-----------+ USB Root Hub| Vendor/Product ID: 0x1022, 0x7807| Matching Device ID: usb\root_hub| Service: usbhub----------------Gameport Devices----------------------------PS/2 Devices------------+ Standard PS/2 Keyboard| Matching Device ID: *pnp0303| Service: i8042prt|+ Terminal Server Keyboard Driver| Matching Device ID: root\rdp_kbd| Upper Filters: kbdclass| Service: TermDD|+ Synaptics PS/2 Port TouchPad| Matching Device ID: *syn1e49| Upper Filters: SynTP| Service: i8042prt|+ HID-compliant mouse| Vendor/Product ID: 0x046D, 0xC52F| Matching Device ID: hid_device_system_mouse| Service: mouhid|+ Terminal Server Mouse Driver| Matching Device ID: root\rdp_mou| Upper Filters: mouclass| Service: TermDD------------------------

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Sims 3 crashing and computer turning off

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