I have searched through internet, but I can't find the answer, please help. The game worked perfectly yesterday, but today when it loads and opens my house I can't see my sims, I can't change floors, when I go buy or build it takes me to a whole different house. And when I go edit town, my house is shown empty, i can't save it to library or buy it again with my family from library. I have all EP and SP, playing sims 3 for a long time and this is first time I'm having problems. Please help

@Meli_ZG It sounds like your save corrupted, specifically that your sims aren't loading properly, and the game thinks their house is empty. The only thing to do at this point is to revert to an earlier save. Even if you never made one, the game keeps the files from the second-to-last time you saved. Go into Documents\Electronic Arts\The Sims 3\Saves, and you'll see a folder labeled with your save name, and another with your save name plus a .backup extension. So if your save is called SunsetValley, the current save folder will be SunsetValley.sims3, and there will also be a SunsetValley.sims3.backup. Rename the save and delete the .backup extension (e.g. SunsetValley1.sims3), and that backup will be available to load from the Main Menu. It's also a good idea to make a copy of this backup, in case you need it later. Right-click on the folder and select Copy, then right-click wherever you want it to go and select Paste. Before you load the game again, be sure to delete the five cache files in your Sims 3 game folder, the same place you found the Saves folder. They should be deleted regularly anyway, as they tend to clog up with stale data, and definitely delete them any time your game is having trouble. For reference, they are: CASPartCache.package compositorCache.package scriptCache.package simCompositorCache.package socialCache.package Finally, it should be said that this type of save corruption is common when you've been playing the same save for a while. Without mods to contain or (try to) repair the damage, your save might bork again before too long. So you may want to start thinking about packing your sims up and placing them in a new save. The best way to do this (without mods) is to save them to the in-game library, save their house separately if you want to keep it, quit to desktop, delete the cache files, load the game and start a new save, then place your sims in that save. The in-game way of moving them to a new town can bring corruption along with it.

@puzzlezaddict I tried doing what you suggested, it didn't work. I also tried to delete that my saved game from Sims and tried new one, I choose household, move them in lot, build house and when I click to play nothing, just that circle go on and on for like 20min then I force exit 😭

@Meli_ZG Try moving your entire Sims 3 folder out of Documents\Electronic Arts and onto your desktop. Launch the game, which will create a clean folder with no content. Don't add anything to it yet; just start a new save and see how it plays.

@puzzlezaddict so far the last solution is working, thank you so much for your help 😊

@puzzlezaddict it's me again, i played normaly, I saved and quit, and now when I open the game it's the same problem all over again 😭😭

Sims 3 problem, can't see household, can't edit town

29 Replies

Meli_ZG
6 years ago
Sorry I didn't have internet connection few days. I think I did it right like you said, but I can't see charts or mentioning sims or origin
Meli_ZG
6 years ago
@puzzlezaddict this shows when it opens
puzzlezaddict
Hero+
6 years ago
@Meli_ZG Okay, you can go back a few days in the Reliability Monitor. Just click on the last day you tried to play, and look for the relevant entries. Click on the day before that too and have a look.
Meli_ZG
6 years ago
@puzzlezaddict this is what I found about sims
Reliability.txt1 KB
puzzlezaddict
Hero+
6 years ago
@Meli_ZG Please go to this site:

https://support.hp.com/us-en/drivers/laptops

enter the serial number of your laptop, and go to the downloads page. Please link that page: it doesn't have any details specific to your laptop, just the drivers for your particular model. I'd find the page myself, but it's almost impossible to know that I have the correct driver page for an HP laptop without the serial number, and of course that's not something that should be posted.

When I see the driver download page, I can compare the dates and version numbers with the ones in your dxdiag.
Meli_ZG
6 years ago
@puzzlezaddict it says when I enter serial number "We were unable to find drivers for your product."
puzzlezaddict
Hero+
6 years ago
@Meli_ZG Did you try manually selecting your OS? You have Windows 10 buiild 1909.
Meli_ZG
6 years ago
Spoiler
@puzzlezaddict i tried, but not sure if I did it right, sims still aren't working properely
puzzlezaddict
Hero+
6 years ago
@Meli_ZG I meant, when you go to this page:

https://support.hp.com/us-en/drivers/laptops

and enter your laptop's serial number, and it says it can't find drivers for your model, please try manually selecting your operating system: Windows 10, and build 1909 if it asks.

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Sims 3 problem, can't see household, can't edit town

29 Replies

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