Forum Discussion

BlooTears's avatar
BlooTears
Rising Newcomer
10 months ago

Sims 3 Worlds Bundle: Monte Vista Code not working

Hi all, I've been having some issues with my purchase of The Sims 3 Worlds Bundle. Specifically, issues with the game code for Monte Vista already being redeemed. From my multiple attempts of troubleshooting when I first purchased the bundle back in 2023 to today having spoken to three different agents about getting the issue resolved. I was wondering if any one would be able to help me figure this out. I am no longer eligible for a refund, which I don't want. I just want to be able to utilize the world since I don't want to just eat $10 dollars. I somehow have access to Hidden Springs and the Chocolate Fountain, but not the Monte Vista world. The most recent agent I spoke to suggested posting here to get the word out that this is going on and I hope from the research I've done that either this has been figured out by the community or that this issue can be corrected at a higher level. Thank you for your time! 

bug
missing content
pc
the sims 3 store
worlds

4 Replies

  • TeekaTokka's avatar
    TeekaTokka
    Newcomer
    3 hours ago

    I just purchased Monte Vista and am running into the exact same situation where the sims 3 store is saying I have already redeemed the code, I'm literally so confused I've loaded up my game twice now and it's not showing up in world selection. I've been running round in internet circles for the past half hour trying to fix this I just really want to play it lol. Is this just a broken game thing where I've now just squandered £14.99?

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    10 months ago

    BlooTears​ Thanks for the details on this! I'm afraid live support no longer has a way to replace these world codes or grant the world to your EA account- in the event that your code was auto-redeemed, a refund on the purchase is what we'd look into. However, a refund is only able to be submitted back to the original payment method, so if that's been removed and you no longer have that card, the refund would fail. 

  • BlooTears's avatar
    BlooTears
    Rising Newcomer
    10 months ago

    Hi EA_Solaire​ , I unfortunately do not have the original payment method that I used for the purchase. I apologize for the long-winded story but when I first made the purchase in 2023, I contacted support and that wasn't offered at first with the agent I spoke with for some reason and unfortunately I gave up at that point and forgot about it. This year I got back into playing The Sims 3 and I realized recently that I still didn't have access to the pack. During my recent attempts at contacting support, I was told I could get a refund but I don't have access to the original payment method so they would leave a notice with the higher ups and hopefully someone could get back to me. Honestly speaking, I don't want the refund. I would like to be issued a new game code for the world since it has some cool gameplay mechanics that I'd like to play with, and especially so because the card I used for it I no longer have access to. 

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    10 months ago

    Heya BlooTears​,

    You'd still be eligible for a refund on this with the code being auto-redeemed before you could use it. Do you still have the original payment method on your account that you purchased this bundle with? 

     

Recent Discussions