I’ve got the 64 bit & metal version of Sims 3 for Mac, the expansion packs are both installed. The game loads just fine but when it gets to the page where you choose a world, the little “connecting” wheel pops up and then just ...... stays up. I‘ve left it up for probably an hour at some times and it never connects. Can’t find any info on this anywhere else.
@crdi1126 You don't actually need to sign in at the Main Menu, or in the launcher for that matter. The game plays exactly the same without an active login; the only missing features are the abilities to send gifts to your friends, to buy store stuff in-game rather than using the site, to earn in-game badges, and of course to use the Simport feature from Showtime.
If you do want to troubleshoot this issue, try changing your password to something with only letters and numbers, no special characters. Then open Documents > Electronic Arts > The Sims 3 > Downloads, and delete the file labeled [your email].bin.
I deleted that and had no luck. I didn't sign in on the launch page and it still tries to connect, I'm so confused on why it's trying?
@crdi1126 I don't know, maybe there's a "keep me signed in" option that got enabled somewhere? I don't sign in when playing, so I know this isn't normal.
Please try clearing Safari's browser cache, as well as the cache for your default browser if it's not Safari. If the game still tries to sign you in, move the Sims 3 folder out of Documents > Electronic Arts and onto your desktop, then launch the game and try again. A new Sims 3 folder will spawn with no content; if this fixes the problem, you can move your saves and other content from the old folder to the new one. Don't move everything though, just the files you need. Let me know if you'd like help with the process.
@Syannaxx Have you tried changing your password? The launcher periodically starts rejecting passwords with special characters (for example & or !), and sometimes it rejects a password for no apparent reason. It can also help to clear Safari's browser cache.
If that doesn't help, try deleting the file in Documents > Electronic Arts > The Sims 3 > Downloads labeled [your email].bin, and clearing Safari's cache again.
Sorry I didn't reply to you months ago.
It wasn't working this whole time up until last week.
I'd tried what you suggested. The only thing that got it working was connecting with a different WiFi network.
Thanks for your help though
@Syannaxx Thanks for letting me know, and yes, it sometimes seems like that's the only fix. You can try powercycling your router, which might help if the router is the problem but won't if the issue is with your ISP.
I have the same problem and even created a different Sims 3 account and tried to log in to no avail. I even reinstalled the game, countlessly restarted my computer, repaired the game, and deleted my save files, which didn't work either. The only thing that helped was playing offline which is fine with me because I rarely use the Sims 3 store so unless you do, I recommend just playing offline. But kudos to you @puzzlezaddict because the Maxis response wasn't as thorough or helpful as this thread.
@MadalynHatter It's too bad the feature isn't working properly, but at least playing offline isn't a big deal. You could try a different internet connection though.
