Bugs and The Sims 101 - Everything you need to know! - Discussion

I read the thread that describes how the bug reporting forum works and it is too complicated and time-consuming. The main reason I uninstalled the game is because of the way bug reporting and getting issues fixed work. The forum is ineffective. Having a system based on fixing bugs due to how many likes a post gets in a game as vast as The Sims 4 is not effective because the game has so many different packs. EA has the money to hire additional customer service representatives. It is a billion-dollar company. Much smaller games have better bug reporting systems.

There should be a system to report bugs within the game to make the process easier on players. 

The process:

1. Player experiences what he thinks is a bug
2. Opens up an option to report the bug using a form.
3. Before reporting the bug a popup appears
   1. It displays a list of known issues
   2. If he has mods enabled, it asks him to remove the mods and try to see if the bug is still persistent
   3. If the game is not up-to-date, it asks the player to update the game
   4. Ask the player to try to replicate the issue in a brand new save
   5. Asks the player to delete the cache 
   6. Asks the player to repair the game
   7. Other troubleshooting steps
4. The player tried to troubleshoot and is still having an issue. The bug is not on the list of known issues.
5. The player submits the report within the game. The form automatically sends basic game information and the save file where the bug occurred. It asks for additional details like pictures, a video, and the steps to replicate the bug. The same basic information that is on the normal bug reporting form is requested.
6. The player receives an email thanking him for his bug report and he will receive more information in a few days.
7. A few days later, the player receives a follow-up email detailing one of the following:
   1. The issue is a known bug and a fix will be out in a future patch and a possible workaround if available.
   2. The issue is not a bug and he should post his feedback online
   3. The bug could not be replicated and more information is needed such as an additional save file
   4. The issue is a new bug and it has been added to the list of known bugs and a possible workaround if available.
8. The player is somewhat satisfied because he got a real answer to his bug report request.

How come a simple system like this is so hard for a billion-dollar company like EA to implement but many smaller indie gamers can have this system?