Can't see, download, or save from gallery

It's been about 2 months now that I have not been able to see anything in the gallery (I cannot download or save things to my library either). I have tried EVERYTHING to get the gallery available to me: from the basics of making sure everything is public, updated, removing mods, and deleting cache folders, to completely deleting/uninstalling everything (including the EA app) and redownloading it all again. 

I can see the regular sims gallery builds, but not public/published builds. It is not the issue where the red X appears either, I can see everything put the preview of the build and when I attempt to place on world or save to my gallery, it says it failed to connect.