The past few days this has been what's happening when I try to load the Sims 4 up I've tried uninstalling and reinstalling both the game and EA app removed all mods I downloaded and it's still not working spent a lot of money buying packs for this game and I can't even play it 😭
Try the following
- Close the game
- Rename Documents\Electronic Arts\The Sims 4 to Documents\Electronic Arts\The Sims 4_Old
- Repair the game
- Start the game. All your content will be gone now as the game created a new folder. All your saves/.. is still in the old folder so not to worry.
- Start a new save game
- Check if you still have the error
- Report back with your results for further steps on how to get your stuff back.
Ok I've done all that and it seems to have worked now how do I get my old save back?
It's possible that it's related to the save. So for now, just put the save game back (a copy of it). I'm putting complete instructions but please report back after putting the save in. If it works on the save without putting anything else pack, you can go on and do the rest.
You can now start to copy back things from Documents\Electronic Arts\The Sims 4_Old to the new Documents\Electronic Arts\The Sims 4 folder that was created.
First only copy (I suggest to copy so you can go back in case anything goes wrong along the way) the content of the folder Saves (these are your save games). If you are prompted if want to overwrite a save, decide if you want to keep that testing save you just made or not. If not, just overwrite if, if you want to keep it, rename the save to a different number that isn't taken.
Test just your save game with nothing else added back. If that works, you can start copying back the rest. If not, check back.
You will need the following folders
- Tray (your households and lots you have saved to library)- Custom Music (if you added any)
- Screenshots (if you've taken any)
- Videos (if you've taken any)
- ConfigOverride (if you made any although I recommend redoing those)
- Options(.ini) (although I recommend to just redo your settings in the game)
Now test again. If that still works, you can put back your mods. Put them back in groups and make sure they are still compatible with the game.
All other files are recreated and not needed.
I've done all that and it seems to be working fine now thank you so much you've helped me a lot better than EA they're useless 🙄
I'm glad to hear that fixed it for you.
I'm moving this to the gameplay forum then.
Do come back if you have further issues.
