Forum Discussion

siiw123's avatar
2 years ago

Game freezing/non interactive Sim's

Hello ! 

i have a problem, my sim's Freezing in Place and not possible to move them or interact with them, is there any solutions to this kind of problems?

not sure what to do for recover from this problem seems only solution is to start all over ? = delete game the re-download it.?


Have tryed to repair few times but still not fixed.

Thanks for all help !

3 Replies

  • siiw123's avatar
    siiw123
    2 years ago

    playing on PC trough EA app, currently ive been in my appartment on the city living expansion. if i try to go to the other places House etc it just locks up and then i have to restart the game.

  • crinrict's avatar
    crinrict
    Hero+
    2 years ago

    Try the following

    • Close the game
    • Rename Documents\Electronic Arts\The Sims 4 to Documents\Electronic Arts\The Sims 4_Old
    • Repair the game
    • Start the game. All your content will be gone now as the game created a new folder. All your saves/.. is still in the old folder so not to worry. Be aware that your claimed event rewards will also be gone for the time being but you will get them back with your other things.
    • Start a new save game
    • Check if you still have the error
    • Report back with your results for further steps on how to get your stuff back.