Game won't load

Since the last update: My game will bring to the main menu, but if I click on load game, which has no mods, it will not load. It will start, but then it will freeze, and I can't exit out of the game. It leads to a complete restart of the PC. I have "repaired" the game, multiple times in hopes that it will fix it. I have cleaned out my PC as much as I can. What is going on? It's very depressing that this game still has so many bugs and it's been out for ten+ years. Also, side note, are there going to be reimbursements for those of us that bought the base game, that is now free? And if all the base games are free, Sims, Sims, Sims3 & Sims4, will we be reimbursed for all of those base games that we have purchased? All of my games besides sims4 are on disc. Also, I am able to play all the other games offline - why does Sims4 need to be connected to the internet to run properly. If I hadn't spent half my life playing Sims and having so much time and money wrapped up in this game, I would walk away. That's how disgusted I really am. Fix it. Please. AND BRING BACK SPIRAL STAIRCASES!