July ‘24 Update & Lovestruck EP Issue

Question

Updated my game on 7/23 per usual. I do NOT use mods or cc. My game loads and plays fine. I cannot access anything though.. aspiration, skills, relationships or needs..they won’t open. I also cannot save my game at all. CAS has no save option. I downloaded the new EP 7/25 hoping it would help the issue. Nope. I loaded a current game save and same issues and noted above. I tried staring a new game..cannot save AT ALL!! I am never one to complain or get upset over this but EA, come on!!! I played my game successfully 7/22. Your forced update and releasing an expansion pack after a failed update is not okay! Please assist us and get a patch out asap! Many of us have paid hundreds of dollars on this game. Thousands across decades on the franchise. Seriously!!&nbsp;

feetfoot22 · Answer

I’m experiencing the same issues. My sims keep freezing now and then I can’t save the game, so I have to force quit. I don’t want to lose my whole game&nbsp;

puzzlezaddict · Answer

As a test, please try playing in a clean user folder. &nbsp;Move the entire Sims 4 folder out of Documents &gt; Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content. &nbsp;(Your saves and other content will be intact in the folder you moved but temporarily not read by the game.) &nbsp;Don't add anything to the new folder yet; just start a new save and see whether these issues are still present.
When you say CAS doesn't have a Save option, if you mean that you can't save while in CAS, that's normal.&nbsp; If you can't exit CAS, that's not normal, but the clean folder may help.

katibell7 · Answer

Hi! When I say “save” I meant I couldn’t click the check mark to start playing a new household. Like I created a sim but couldn’t begin to play them in game. Does that make sense? My whole game is broken. Patiently waiting for a patch.&nbsp;

puzzlezaddict · Answer

katibell7&nbsp; Have you tried the clean folder yet?

eritreas96 · Answer

I am having the same issue, and I just tried the clean save file.&nbsp; It did not work.

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July ‘24 Update & Lovestruck EP Issue

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