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ChelseaOlson3's avatar
ChelseaOlson3
Rising Newcomer
3 days ago

Map won't load

I updated my game today, and now I can't load into the map. 

I can load into the current household, but I have to stay at that lot and not travel otherwise I end up on an endless loading screen. I don't play with mods. I've cleared the caches. I tried repairing the game w/ no luck. At one point, I let my computer sit for 15 minutes before giving up... usually it loads pretty quickly. My computer is up to date. The game worked fine a couple days before. .. i really don't know what to try at this point. 

The game is basically unplayable at this point. 

Help! 

loading times
never cc or mods
pc

3 Replies

  • crinrict's avatar
    crinrict
    Hero+
    4 hours ago

    ChelseaOlson3​ 

    Would you be willing to share your save with me ?

    If so, please zip your saves folder and upload it somewhere like dropbox, googledrive or OneDrive and PM me the link.

    This is the same error the penthouse/R-rental issue throws. Given that Taratosa doesn't have any penthouses, that indicates something else is going on too.

    Did you build any residential rentals in Taratosa ?

  • ChelseaOlson3's avatar
    ChelseaOlson3
    Rising Newcomer
    14 hours ago

     

    I was playing in Taratosa. I just tried a new save and that seemed to work. I'm not sure if it made a difference but I had the new save start in Forgotten Hollow. 

    This is the error that popped up when I tried to load into the map. 

    <?xml version="1.0" ?><root>
    <report><version>2</version><sessionid>90bcb09a61c881c768dc6743</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2025-09-30 23:30:07</createtime><buildsignature>Local.Unknown.Unknown.1.118.242.1030-1.200.000.677.Release</buildsignature><categoryid>(AS)widgets.GameEntry.controls::MapTag</categoryid><desyncid>90bcb09a61c881c768dc6743</desyncid><systemconfig/><screenshot/><desyncdata>TypeError: Error #1009: Cannot access a property or method of a null object reference.&#13;&#10;    at widgets.GameEntry.controls::MapTag/HasGetaway()&#13;&#10;    at widgets.GameEntry.controls::MapClipBase/SetupLotRollover()&#13;&#10;    at ()&#13;&#10;    at widgets.GameEntry.Neighborhood.controls::NeighborhoodMap/SetRegion()&#13;&#10;    at widgets.GameEntry.Neighborhood.controls::NeighborhoodMap/SetNeighborhood()&#13;&#10;    at olympus.core.widget::WidgetBase/Show()&#13;&#10;    at olympus.io::CommunicationObject/DispatchToWidget()&#13;&#10;    at olympus.io::CommunicationManager/DispatchStoredOnDemandMessages()&#13;&#10;    at olympus.core::LayoutManager/OnDemandWidgetLoadComplete()&#13;&#10;rtim=15153&#13;&#10;Client Session Time: 38.63&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 13,550,0,6063&#13; &#10;Modded: False&#13; &#10;SystemInfo: Windows 11 10.0.26100 GPU: NVIDIA GeForce RTX 3050 6GB Laptop GPU  32.0.15.7703, GUID: 9C9AE55F-52F3-11F0-96A5-F2727E7CA9BB&#13; &#10;</desyncdata></report>
    </root>

  • crinrict's avatar
    crinrict
    Hero+
    3 days ago

    Hi ChelseaOlson3​ 

    Which world are you playing in ? Does it work if you start a new save for testing ?

    Do you have any LastException/LastUIException files in Documents\Electronic Arts\The Sims 4 ?

    - Delete the ones you have
    - Trigger the error again
    - Check if new ones are created
    - If that is the case, please copy/paste the content here. You can open the file with any text editor.


    Deleting the file won't fix your issue. Posting the info is meant for troubleshooting. 

     

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