no one responding to my bug reports

@Asheisha96 agreed. Their "customer service" is not professional <discussion of moderation removed>

I would suggest that another idea is that you make sure to tell anyone you know (friends, family, acquaintances) about all of the issues, and show them the pages on here (bug reports, tech issues, as well as feedback section, and there are also people posting issues in the regular section of EA HQ). If you help your friends, family, and acquaintances by keeping them away from this product then they will be grateful that you were honest with them (unlike the marketing teams). That's what 'helping each other out' really means. And, who knows, you may even come across someone who takes note and is in a position to do something bigger.

would it be possible to have a one on one chat or communication with one of the gurus? Like maybe one of them provides an online interaction to help players experiencing issues with their games?

@Asheisha96 

This is a user help user forum. If you do not get a reply to a posting it is most often because others don't see the issue in their games. As a general note: most issues reported are caused by outdated Mods/CC. Not that I think this is your case.

If you want to chat with support you can do so here: https://help.ea.com/en/contact-us/?product=the-sims-4&platform=pc&category=technical-support (not available in all countries).

@InfiniteVerve

Have you not noticed posts by people with EA_ before their username? They are people who work for EA. I apologise if you are new to this forum and don't understand how it works but this is not the official games forum where the gurus would typically post. Perhaps this page will help you understand the purpose of Answers HQ a little better - https://answers.ea.com/t5/help/faqpage

@Asheisha96

To expand on @jpkarlsen's advice, just because you haven't had a response doesn't mean it hasn't been seen. What were you hoping for someone to reply with?

Edit - I see Crin has replied in your thread, I would consider that noted 🙂

@Bluebellflora I do understand how it works, and I take issue with it, as it seen by people as a place where EA properly addresses serious issues- rather than a fan site that helps people.

(Bait/Rudeness removed per forum rules)

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@InfiniteVerve wrote:
I do understand how it works, and I take issue with it, as it seen by people as a place where EA properly addresses serious issues- rather than a fan site that helps people.

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Answers HQ is where primarily players help players - Answers HQ (AHQ) is more than a support forum — it's a global community focused on players helping players (taken from the link in my previous post). EA are also present and engaging but not in guru form. Maybe this is where your misunderstanding comes from? 

Nothing wrong with negative feedback so long as it is constructive and actually contributes to a discussion. When it starts straying into a personal vendetta and disrupting threads where people simply want help or to chat about features, it’s not helping anyone. Perhaps your energy would be better spent contacting EA directly by email or mail and listing your gripes, it may even be quite cathartic 🙂

Hi @Asheisha96, 

I can see your bug report has a reply so I'll close this thread here to keep the discussion in one space and focused on your issue with the practical performer. 👍

Regarding Answers HQ, I would echo what @Bluebellflora's shared already about Answers HQ. This is predominantly a community where players help each other out. For again, If you find you need more than technical support or game knowledge, it's best to get in contact with the support team asap as this forum cannot substitute that support or assist with Support cases. 

Edit to add information about our Bug Boards:

@Asheisha96  So sorry, I forgot to touch on our bug boards 🙂 The bug boards are a space you can use to create reports for the studio team, to help put potential bugs on their radar, as we keep an eye on here. While we don't get to answer every single thread, the information you share here helps the team to compile information, better track bugs and communicate any updates to the community via patch notes. The template we ask you to fill when opening a report helps with getting the information needed, and experienced users (Heroes and Champions, for example) usually read our minds and ask the right questions (they know us well 😉), but if the team needs more information than what you already provided for their investigation or have questions that haven't already been asked in the thread, they may pop up and ask directly. @crinrict has put together this guide for more on the Bug section.. 

I hope that information helps with understanding how you can get the most out of those boards and where you can source support depending on your needs. Check out this board breakdown for more on the other boards in The Sims section here on Answers HQ. 

Happy simming o/