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Euphoric_eleyna's avatar
Euphoric_eleyna
Seasoned Newcomer
15 days ago

Packs gained from PS plus no longer playable.

Hey everyone! I earned the city living and Island living expansion packs for free through PlayStation plus, now when I try to use them it sends download to use and when I attempt to do that an error message pops up. I’d be more than willing to buy the packs if it was a limited thing but it keeps them in owned packs so I’m uncertain on how to go about gaining those again. If they are limited I wish was said :/. I’ve tried restoring license, uninstalling and redownloading the game and also just restarting my PS5 and nothing seems to work. Thank you for help in advance! 

1 Reply

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    15 days ago

    Hi Euphoric_eleyna​ 

    Those packs were only available for a limited time with a PS Plus membership, and have recently been removed from the PS Plus library. If you're not able to fully purchase these packs, you can reach out to Sony support so they can review your account and billing details a bit further with you. 

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