Forum Discussion

spritelst's avatar
spritelst
New Adventurer
2 years ago

Re: “The game failed to load” error message after newest patch

Thank you! I was thinking it had to be the update causing the issue. The only thing I can do in the sims as of now is to mess around in cas, and so be it I guess. Just hoping enough people notice this thread so that the bug is fixed in the next patch. 

I haven’t tried deleting my old save file cause i’m too attached to it but it’s crazy that even that didn’t work for you. Really hoping that next patch is soon, worst case I guess we wait for the life and death update and see how it goes from there. I’ve also preordered that pack, so i’ll be really annoyed if I can’t use it. 

5 Replies

  • crinrict's avatar
    crinrict
    Hero+
    2 years ago

    I mean this:

    • Close the game
    • Rename Documents\Electronic Arts\The Sims 4 to Documents\Electronic Arts\The Sims 4_Old
    • Repair the game
    • Start the game. All your content will be gone now as the game created a new folder. All your saves/.. is still in the old folder so not to worry. 
    • Start a new save game
    • Check if you still have the error
    • Report back with your results for further steps on how to get your stuff back.

    @GraceHughes Do you have the exact same error number ?

  • spritelst's avatar
    spritelst
    New Adventurer
    2 years ago

    I was actually able to load into a lot, not a household, but an unfinished restaurant I had been in the process of building when my game broke. I was able to finish it, but ended up getting this error message every time I tried to save. Lost all progress but oh well, not too much work to re-do, just wondering why this is the only lot I can load into and why I can’t save afterwards. 

  • crinrict's avatar
    crinrict
    Hero+
    2 years ago
    @spritelst I know you said it's even a new save with nothing added back but could you send me your main save anyways

    If so, please zip your saves folder and upload it somewhere like dropbox, googledrive or OneDrive and PM me the link.
  • spritelst's avatar
    spritelst
    New Adventurer
    2 years ago

    Today’s patch fixed it! I know ya’ll are gonna be bombarded with new bug reports due to it but i’m so glad that it fixed this one. A lot of the key mods I use are now outdated, so it’ll be a minute before I can go back to playing regularly but i’m glad at least the base game is running smoothly. With mods removed I was finally able to load into my households, in my original save file. So glad to finally load in and see all my bald sims. 

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