Re: [ARCHIVED] Legacy Edition: No Gallery/ Packs not appearing

@JoanieAqua85  The Gallery is not available in the Legacy Edition.  For more information, please see this FAQ:

https://answers.ea.com/t5/General-Discussion-and-Feedback/The-Sims-4-Update-on-Supported-Systems/m-p/7629115#M11425

It's sad knowing I can never download anything from the gallery anymore. I used to use that to get homes for my Sims. I wish there was a way of changing this. It's just not fair.  Not impressed

So recently Sims 4 got the legacy update. But my game is not connecting the gallery. I have a full Origin account and i also tried the Firewall thing to allow apps. but its just not working at all. 

Since the update my Origin puts itself in Offline mode shortly after loading. I restart it to get the "critical update" but the same thing happens... It says that I've been disconnected because a mandatory update went live. But I can't get the update.

Sims 4 also won't launch, I just get an error box that I'm missing game data and I need to download The Sims 4 Legacy from Origin. Which I can't do because Origin keeps putting itself in Offline mode. 

Was all working just fine earlier this week before the update. 

@M00ccha  The Gallery is not available in the Legacy Edition of Sims 4.  Here's the full post on how the LE works:

https://answers.ea.com/t5/General-Discussion-and-Feedback/The-Sims-4-Update-on-Supported-Systems/m-p/7629115#M11425

@nu_s2003  Does your computer run Windows or macOS, and which version?

Hi, thanks for your help. I’m using Windows and I found the solution.

Downloaded Origin installer from their website - it then actually ran the necessary update.

I could then download the necessary Legacy edition free. Taking forever but I think it’s fixed! 

thank u so much!!

I have just bought the new expansion pack and I went to play it and the sims 4 said online access was denied and I don't know how to fix it.

I’m on Mac and had to download the legacy 

I agree. Not only did I lose all of of my saves over the last 3 years, I can’t download houses. I’m not a builder so I don’t know what to do. I’m so upset and I don’t even want to play anymore. All of my legacies are gone😔

I spoke to a ea gaming customer service worker and they said to uninstall origin and reinstall it again and it worked.

Oh wow...that's horrible! 

We have been dedicated players of the Sims 4 and I think this is going to let a lot of players down. Ever since I downloaded the Legacy Edition my games crash often. It's just as well to not play it. The game i once loved isn't the same anymore. I've been buying the Sims game since it first came out and I've spent a lot of money and this is how we are treated!!!!! I have some houses in my Library that can still be accessed so if I can do this there should be lots there to download. Look around online to find places to download lots and other things. I'm really sorry to hear how much you've lost because of this change. It's sad

hello

i am having issues with the gallery. i make sure that i have ticked 'all' and not just 'maxis' but whenever i search for ANYTHING it just says 'no results found'.

any help is appreciated ☹️

@Nosilauka  The Legacy Edition of Sims 4 doesn't have any Gallery access, sorry.

I have this solved.

Just go to the website www.thesims4.com and sign in and then click on community and then click on the gallery. There you can view the gallery and save what you like to your library then when you start the game you will have access to the stuff from the gallery.

You can still access the community gallery you just have to do it from the sims 4 website.

(Post edited by CM)

i have a mac computer and since installing i'm guessing the latest update, my gallery doesn't show up and the next to the save button in cas it just says my library ive tried to turn on my allow online features access but that doesn't show up in my game options. i have no clue what else to do I'm signed in on origin

@llaila_mcc  Are you running the Legacy Edition of Sims 4?  In that case, the Gallery isn't available, nor are the other online features of the game.

Product: The Sims 4
Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Rarely (0% - 9%)
What is your current game version number? 1.58.63.1610
What expansions, game packs, and stuff packs do you have installed? Expansion Packs: Get Famous, Seasons, Cats, and Dogs, City Living. Game Packs: Realm of Magic, Parent Hood. Stuff Packs: Laundry Day Stuff. Free Stuff: Holiday Celebration Pack.
Steps: How can we find the bug ourselves? Open the Gallery, and try to look for the community gallery tab at the top.
What happens when the bug occurs? There is no tab or anything to access the community gallery.
What do you expect to see? Just your own library, with your downloaded lots/households/rooms.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. I added the new Sims 4 Legacy Version to the Sims 4 base game.

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I've also had another problem before this problem. Once I downloaded the Sims 4 Legacy Version, it deleted all my data like saved housholds, cc, my downloaded gallery items like households, lots, rooms etc. Please take the time to fix this problem Sims team! ☹️

How do you get the things into your game? It just says save it to my downloads but it doesn’t actually go into the game. Please help. 

@Luvbug217 
Please go to the link posted above. Unfortunately the Sims 4 Legacy Edition does not allow access to the gallery.
There has not been an official workaround at this point.

- EQ Avid Sims Player
I do not work for EA
All packs installed and patches are current.
PC / Win 10
Never used CC or mods.

Edit to add:
Stuff Packs, Game Packs and Expansion Packs released after September 2019 will be unavailable.