Sims 4 expansion won't appear on Origin, says I never bought it

@akumu2 

I'm under the impression you purchased this directly through the Origin store. When you go to your Order History on your Origin account do you still see it there as a completed transactions? No need to post a screenshot.

If you do not see it there, I'd check your PayPal account to see if they refunded/cancelled the purchase.

Yes! Forgot to clarify I bought it through Origin.

The expansion does appear in my order history with an order number, and the payment has gone through on my PayPal with no refund.

@akumu2 

Great! Do you see any of the Vampire content when you're creating a a Sim or going through build mode? You can see what the contents look like here: https://www.origin.com/usa/en-us/store/the-sims/the-sims-4/addon/the-sims-4-vampires#store-page-section-contents

When you right-click on The Sims 4 in Origin and select "View Game Details", you'll see an "Extra Content" tab which should show the game pack.

That's the problem. :-( The content doesn't show when I click on 'extra content.' When I look it up in the Origin store it appears as though I never bought it, even though the transaction went through. Content doesn't appear in the game either. Should I try to get a refund perhaps?

@akumu2 

Do you use mods? They can cause content to act funny or not show up at all.

Mods and Game Updates

https://help.ea.com/en-us/help/the-sims/the-sims-4/mods-and-the-sims-4-game-updates/

I used to, but I have since deleted and disabled all of my mods.

@akumu2 

It sounds game file related. Try right-clicking on The Sims 4 in Origin and select "repair." If that doesn't get the content to pop up for you in game, I recommend reinstalling the game and make sure The Sims 4 base game is installed first to avoid any issues. 

I tried to, but then it said it was unable to repair because of connection issues which make no sense because my connection is excellent. I tried to uninstall and then reinstall, but now I can't even install the game because it's giving me the same connection issues. I uninstalled Origin then reinstalled it, but nothing's changed.

@akumu2  Does your computer run Windows or macOS, and which version?

I’ve never been able to see my list of games in origin.  I’ve mentioned it many times when dealing with someone over the phone but we can never fix it.  I’ve given up since it doesn’t hurt anything with gameplay.  I use PayPal to purchase...I’ve often wondered if that’s why.  

I show ZERO games owned.  I own every single one. (Except Halloween).