Sims 4 expansion won't appear on Origin, says I never bought it

I’ve never been able to see my list of games in origin.  I’ve mentioned it many times when dealing with someone over the phone but we can never fix it.  I’ve given up since it doesn’t hurt anything with gameplay.  I use PayPal to purchase...I’ve often wondered if that’s why.  

I show ZERO games owned.  I own every single one. (Except Halloween).