@gforieri
Ok then, let's see if we can narrow down the problem further then since the sim has the skill levels to get the choices.
Is there any other teen or above in the household that is getting the phone calls? If there is, are they getting the choices if they get a pop up from a phone call?
Have you tried in another household to see if the same thing is happening there?
Have you tried in a new save? Or in a new user folder?
Since you said you tried without CC, did that include without mods too? And did you delete the localthumbcache file as well? If you have any mods that allow you to alter a sim in any way, have you changed anything on the sim where you aren't getting the phone calls?
Hope this helps.