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ESandlin19's avatar
ESandlin19
New Novice
2 days ago

Sims 4 Update

After updating my game it will no longer load in to play. I can get to the screen that says resume game, but it does not actually load in. I’ve removed mods, repaired the game, and removed cache in multiple different attempts. I am extremely annoyed as for me this seems to happen every time they update the game. I just want to play the game, but I can’t get in.

 

6 Replies

  • Hi ESandlin19​ 

    Do you have any LastException/LastCrash files in Documents\Electronic Arts\The Sims 4 ?

    • Delete the ones you have
    • Trigger the error again
    • Check if new ones are created
    • If that is the case, please upload the files to either googleDrive or oneDrive and post the link here (make sure it's public)

    Deleting the file won't fix your issue. Posting the info is meant for troubleshooting.

    Also does a new save game work ? Can you load any household if you use load instead of resume ?

  • When I hit load game it loads into the world, but once I pick a household to play as it won't load that.

  • No last exception showed up after trying again and deleting the old ones.

  • ESandlin19's avatar
    ESandlin19
    New Novice
    1 day ago

    I deleted the last exception files and ran the game again. No new ones showed up.  When I hit load instead of resume it loads into the game, but once I pick a household to play it does not load that.

  • ESandlin19's avatar
    ESandlin19
    New Novice
    56 minutes ago

    Yes it does work on a new save so does this mean that I will never get that save back