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M3M7's avatar
M3M7
New Novice
4 days ago
Solved

Stuck on loading screen..

I play on Windows 11. My last play was maybe July 10th, after the update which worked fine. Well since the weekend of July 19th or so, I keep getting stuck on the second loading screen. The main menu works but that's it. I don't use any mods or CC, only a few game packs that were purchased months ago. I've tried repairing the game but I bought it through Steam and can't find a way to do so. I've cleared the cache, I've deleted the "lastexception" files, I've updated my graphics card,  I've even uninstalled and reinstalled the game. Nothing is working. I can load the map but when I click to play on my family, it gets stuck again. I can't even load any house to play. 

I do not, under any circumstances want to start over. Is there anyone who can help? Or do I have to just wait for EA to fix it?  Fyi, I am not tech savvy in the slightest so dumb it down for me please. Thank you. 

loading times
never cc or mods
pc
  • crinrict's avatar
    crinrict
    24 hours ago
    1. Load another family
    2. Load the family that has the issue
    3. Save the game
    4. Close the game (completely)
    5. Start game
    6. Resume save

11 Replies

  • crinrict's avatar
    crinrict
    Hero+
    3 days ago

    Do you have any LastException files in Documents\Electronic Arts\The Sims 4 ?

    - Delete the ones you have
    - Trigger the error again
    - Check if new ones are created
    - If that is the case, please copy/paste the content here. You can open the file with any text editor.


    Deleting the file won't fix your issue. Posting the info is meant for troubleshooting. 

  • M3M7's avatar
    M3M7
    New Novice
    3 days ago

    So I looked in the folder you said to check and the only thing I saw similar was "lastUIException" from January and there are 2 files. 

  • crinrict's avatar
    crinrict
    Hero+
    3 days ago

    HI M3M7​ 

    Would you be willing to share your save with me ?

    If so, please zip your saves folder and upload it somewhere like dropbox, googledrive or OneDrive and PM me the link.

  • crinrict's avatar
    crinrict
    Hero+
    3 days ago

    Hi M3M7​ 

    I tested your save game and while I couldn't load the currently active family at first, I could load other families and after that I could load the family in question too.

    You said no family loads for you.

    Could you try that ? If it still doesn't work, would you mind listing all the packs you own ?

  • M3M7's avatar
    M3M7
    New Novice
    2 days ago

    Interesting. I did try loading another family and my main but I couldn't get anything to work before. I will try again though and update.  Perhaps it's a computer problem..  I play on laptop and barely had enough specs to install. 

  • M3M7's avatar
    M3M7
    New Novice
    2 days ago

    I was able to load another family then my main but when I exited and went back on to "resume", it wouldn't work that way. I'm going to try again with loading instead. 

  • crinrict's avatar
    crinrict
    Hero+
    2 days ago

    Did you save the game after fixing them ? Just to be sure. I tried resume and it worked fine for me after doing the fix and then saving.

  • M3M7's avatar
    M3M7
    New Novice
    2 days ago

    What fix are you referring to? 

    These are the packs I have, if that matters still; Backyard Stuff, Holiday Celebration Pack, Key (?), Pastel Pop, Movie Hangout, Everyday Clutter, Decor to the Max, Cozy Kitsch, and Artist Studio.

  • crinrict's avatar
    crinrict
    Hero+
    24 hours ago
    1. Load another family
    2. Load the family that has the issue
    3. Save the game
    4. Close the game (completely)
    5. Start game
    6. Resume save
  • M3M7's avatar
    M3M7
    New Novice
    14 hours ago

    Your way worked. Thank you!! Let's hope it continues to cooperate. 

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