Forum Discussion

Zeepje19's avatar
Zeepje19
Rising Newcomer
26 days ago

The Game crashes when I upload to the Gallery.

Hello!

I would like to report an issue I have with uploading new builds to my personal gallery. It doesn't happen every time but often enough for it to be an issue. When I upload a new build to my personal gallery my game crashes completely. It just stops and throws me out of the game. This happens several times during a few hours playing/building and trying to save my build. It also sometimes shows a "Server error" popup but I saw that, that's already been reported on.

Hope this will get looked at as well!
Happy gaming :)

error code
freezing
gameplay issue
mac
the gallery

3 Replies

  • rosemow's avatar
    rosemow
    Hero
    26 days ago

    If you have photos or paintings in your build this can sometimes cause issues. Try seeing if removing them may help with the issue. Also using mods/cc may cause issues. If you use mods/cc,try moving the whole mods folder to another place, delete the localthumbcache.package and then test to see if the issue remains without mods/cc there.

  • Zeepje19's avatar
    Zeepje19
    Rising Newcomer
    25 days ago

    Hi, thank you for replying! I currently play without mods/cc and I don't use custom paintings/photos. So that's not the issue I think. I fear it's a gallery thing. The gallery is notorious for having issues. :( 

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    25 days ago

    Zeepje19​ 

    I fear it's a gallery thing. The gallery is notorious for having issues. :( 

    But judging by your previous reference to your own “personal gallery” you’re referring to your in-game Library, not the online Gallery. They are not the same thing. The Library is local on your machine, the Gallery is online on EA servers.

    Are you having problems saving a Lot to your Library? Or uploading a Lot from your Library to the Gallery?

     

     

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