The simology panel freezes the games and the family tree does not appear.

Hi patriciabatara​ 

Please try the clean folder approach described here: 📓[GUIDE] Clean User Folder Approach | EA Forums - 12690428 

• Does the issue appear on the new save or just the existing one once you've tried this ?
• Is it just the family tree that freezes or the whole panel ?

EDIT: Also merged your posts.