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SuperGangpao520's avatar
SuperGangpao520
New Novice
8 days ago

Unable to Load Game / Error Code 123

I’m experiencing a probabilistic issue. When I launch the game and click “Continue” on the main menu, there’s about a 4/5 chance that it will crash and exit immediately. However, if I instead choose “Load Game” and enter Build Mode first, then switch to Live Mode, there’s roughly a 1 in 3 chance that I can successfully enter the game and play normally.

But once I travel to another lot and return, I always get Error Code: 123. This problem has been occurring since the September update, and it has completely halted the progress of my game for over a week.

This problem occurs regardless of whether I remove mods or not, and I’ve attached the crash report.

3 Replies

  • Hi SuperGangpao520​ 

    could you post the full error message you're getting ?

    Do you have any LastException files in Documents\Electronic Arts\The Sims 4 ?

    - Delete the ones you have
    - Trigger the error again
    - Check if new ones are created
    - If that is the case, please copy/paste the content here. You can open the file with any text editor.


    Deleting the file won't fix your issue. Posting the info is meant for troubleshooting. 

  • SuperGangpao520's avatar
    SuperGangpao520
    New Novice
    4 hours ago

    I have attahced the LastException file. I started a new game but play the previous family I saved, the game goes well until I move to the old house

  • crinrict's avatar
    crinrict
    Hero+
    2 hours ago

    You can't attach them. You need to copy paste the content.