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beatrice0829's avatar
beatrice0829
Newcomer
9 hours ago

Can't play the game

I took a little break from sims and now that im back my whole game is broken after the last update I tried everything the 50/50 method I created a new sims 4 folder, deleted the cache uninstalled the game 2 times I tried entering without any of the mods as well and I can't play it at all. I can create a sim in cas but when I finish and want to go into the world it gets stuck in cas no loading screen no nothing when I press the check mark in cas it just stays there. And I can only exit the game through task manager. Or it happends that the screen is complety white and after that its an error even after reparing the game for 4 times its still not working so idkwhat to do tbh at this point i'm just gonna give up cause nothing works.

1 Reply

  • beatrice0829​ Please answer these things so I can get you to the right kind of support:

    FIRST: Do a new-user-folder test:

    1. Rename the "The Sims 4" folder that Mods and Saves are inside of. (I find it helps me to keep organized if I also drag it to the desktop.)
    2. Start the game.
    3. Try to start a NEW save. Does that work?

    If it works:

    1. Load your previous save.
    2. Try to load a household you never loaded before. Does that work?
    3. Now try to load your usual household.  Does that work?

    SECOND: Are you on Mac or PC?

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