Re: Some of my expansion packs CAS items are showing up red/white with "?" marks

I just realised I never added a picture of the problem. This is what my J.A GP CAS items look like.

@Miira18 

Thanks for the pic.  That gives me a clearer idea of what is going on.  And it almost has to be broken or outdated CAS CC.  It could also be a CC item embedded in a mod.

Did you have JA installed and everything worked before, or has it always been this way since installing JA?  And when did the problem start?  I assumed that it was pretty recent, like in the last week or so.  We had a patch on Sept 5, so was the problem there BEFORE the patch or did it show up AFTER the patch?

The patch broke a bunch of stuff.  When your issue started will give a better idea of the source.

Hope this helps.

@Miira18 

Since you saved after seeing the error the change is now permanent in that save. 

Move your Mods folder to the Desktop and delete localthumbcache.package. Then test the game in a new save.
Check for updates to your Mods and CC. Add it back a little at a time while testing until you have found all that are broken.

Hi @Miira18! Some CC skins and facial features were affected by the patch, and although this isn't the issue I've seen reported for them (usually it's related to Aliens), I wouldn't rule it out. It's also possible that you've got a couple of items in your Mods folder conflicting with each other.

I know you said you tested "vanilla", but I'd like to do a 100% test on that - the level including a whole new Sims 4 folder.

Drag your WHOLE Sims 4 folder to your desktop, so that it's gone from inside Electronic Arts. Restart the game so it generates a new one. Now start a new save. Do you still see the issue? If that solves the issue, we can start on isolating where the content problem is.

@luthienrisingHi yes. I've removed the folder and ran the game, it created a new folder and the issue is still there. I haven't put any mods or CC back in my game. I thought I'd put them back after I can get it working.

@Miira18

I don't think the account connection to Epic has anything to do with this.  It could, but I just don't see how it could.  The game is on your computer, not in the cloud so the download source should not matter.  If it did, then everything associated with JA should not be working.  The Selvadorada world and all build buy items would also not work in that case.  

A couple more questions. 

Do the other JA CC items do the same thing as the dresses that you show in your pic?  There are 6 female tops, 2 female bottoms and the 2 full body outfits.  There are also 3 hats and 4 hair styles.  Do any of those work? 

Is it happening just for females or is the male JA clothing affected too?  There are 6 male tops and 4 male bottoms.  There are also the same 2 hats and 4 hair styles for males.  Does all of the male items work?

Another thing it could be is that this is save specific and your save has become corrupted.  To figure that out, try starting a new save with all your mods and CC in the game.  Just hit New Game rather than Resume or Load at the Main Menu.  And then start another save with all your mods and CC out of the game.   If the problem is still happening in the new save with mods and CC in and not in the new save with mods and CC not in, then it comes back to something in your CC.

One other thing, you need to delete the localthumbcache file every time you add or remove CC before starting the game as you test.

Hope this helps.

Yes this problem occurs with all J.A CAS items, in both male and female (hairs, tops, hats, bottoms, dresses, etc).

I have also just had a look and the J.A Selvadorra world is also glitchy. There's no lots showing up, just the background. I forgot to screenshot one of the lots that popped up when a Sim invited my Sim to one of the lots in Selvadorra, it was purple and green with "?" all over. but I have a screenshot of the overall world.

I have been deleting the localthumbcache file everytime before I open the game.

I haven't added any mods or CC except when I was asked to and the problem is still occuring. 

I have removed any previous saves I had before the problem started and I have the new save files with the problem. 

@Miira18 

Ok then, so we know all of JA is affected, not just those 2 outfits which makes it a bigger issue with a different cause. 

Where did the rest of your packs come from?  EA, Steam, Epic, etc.  If JA is the only one that has the problem, then the problem is probably with the source i.e., Epic or a combination of the app you use to start and play the game and Epic.

How do you start the game?  Do you start from the EA App, Steam, or Epic?  There have been some reports that sometimes they don't play well together and give people problems like you are having.  It's certainly looking like that might be your problem.

What gets me is that everything was working up to the 12th for you.  It could have been that something other than the game got updated on or about the12th that set this all off.  I know the EA App was updated in the last day or so, but I can't remember when it was updated before that.  I'm not sure how Epic works but if it does reside on your computer like the EA App does, then maybe there was an update for that.  And Steam, I haven't a clue about.  But that is what it is starting to look like to me.

Hope this helps.

@Miira18 

Please try getting the base game from Epic (it is free) then launch the game from the Epic Launcher. Test in a new game if it works. Remember to have removed any Mods/CC before testing.

@Miira18 

Try doing a factory reset as described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199