Forum Discussion

Hero+

Re: Stuck with the loading donut when I try to exit out of an ad to start?!

@KillerDead002

We've asked you twice to try a new clean Sims 4 folder, it is the simplest troubleshooting step as described here https://answers.ea.com/t5/Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612394#M163 Not interested in 50/50 and organised CC at this point. If you require help follow the tips and instructions given and then come back if you're still having problems.

KillerDead002
2 years ago
I did try a clean folder, have been a little busy with life the past few days, but it did work and then I tried 50/50 and I organized my files but I can't find the cause of the problems.
KillerDead002
2 years ago
ive even repaired the game multiple times to see if it worked as well as uninstalled but its the mods.
luthienrising
Hero+
2 years ago
@KillerDead002 This is an issue normally caused by outdated mods. When you created a new user folder by moving/dragging the old one to your desktop or renaming it, did the game behave as it if was brand new? If not, you might have an issue with duplicate folders and need to find the one the game is seeing.