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rcl2much's avatar
rcl2much
Seasoned Newcomer
6 months ago

City living disappeared yet it says its downloaded? PS5

City living disappeared on  my ps5 and I have to repurchase it yet it says its downloaded? When i go into my world, city living is locked, yet i purchased it through the sims 4. When i click on the world, it brings up the pack preview and says its downloaded and doesn't give me an option to repurchase it. When I go to the add on section through the Game library, it wants me to repurchase it.

I haven't uninstalled anything, terrified to lose expensive packs. please help.

7 Replies

  • rcl2much's avatar
    rcl2much
    Seasoned Newcomer
    25 days ago

    Have you figured out a solution yet?

  • rcl2much's avatar
    rcl2much
    Seasoned Newcomer
    25 days ago

    as i stated in my issue, i purchased it long before i had play station plus but after it was removed from playstation plus i could no longer access it, including re buying the pack. 

  • rcl2much's avatar
    rcl2much
    Seasoned Newcomer
    25 days ago

    how do i reach out to playstation support? 

     

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    5 months ago

    Hey there Galxey-nexus 

    If you had fully purchased this pack on your account, I'd recommend reaching out to PlayStation support directly so they can review your billing detail with you a bit further. 

  • Same I lost my pack on sims 4 PS4 edition. I purchased it on the playstore with my own money and they removed it and wanting me to re buy it even tho I bought it with my own money from the very start without ps+.

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    6 months ago

    Hello,

    If you're playing The Sims 4 on PlayStation and were previously accessing City Living through PlayStation Plus, this is expected. 

    The City Living DLC was removed from PlayStation Plus and replaced by Island Living.

    If you don't own City Living, you'll need to purchase it if you wish to continue playing with that content. 

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