Crashing

Having the same issues and I’ve seen a lot of console players report the same crashing issues as well so I’m hoping there can be a solution. I don’t think there is anything else that players can do on their end to fix it. I’ve tried everything from clearing the cache, deleting saves, deleting lots, rebuilding the PS4 database, unchecking the send usage reports box in the options,  reporting each crash the PS4 when they happen all suggestions and it crashes at every travel, exiting to manage worlds, exiting the game & multiple times...it’s very very unplayable sims can’t manage their retail stores or restaurants  or go to active careers or the game will crash also-I also have no issues with any PS4 games, all updates to the system software, plenty of system memory etc...

My game is crashing everytime I travel as well. Sometimes randomly. I have all packs. I have been playing 2 years. The crashing started after the last patch in August! 

Just a quick update.

I’ve managed to go through night with just one crash, which I reported (going to manage world to switch between households). 

I noticed that I’m doing fine (if we can call this situation so) if I am playing one household, not leaving lot whatsoever and saving frequently. Which gets old fast.

BUT... I did not crash once when I started building. For example, I just got Get famous and I’m rebuilding lots on bulevard. I can go to manage worlds as much as I want there. Meaning just to build, no sims or household on lots. Saving works fine like that too

Sul sul, @Shadowfax1004.

Thanks for getting back to me on how it went. I apologize for the wait.

If you'd like for us to try a bit more troubleshooting, we can also try rebuilding the PS4 database. To do that, please run through the following:

1. Back up your game saves. You'll also want to ensure you know your PSN ID password before continuing.
2. Boot up your PS4 in Safe Mode.
3. In safe mode, choose the option to rebuild your database. Although it shouldn't delete any data, it can take some time to complete.
4. Once complete, select the option to restart the PS4 normally.

Please let me know how it goes for you.

Arrenai 🐱

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Hey there, @Shadowfax1004. Thanks for the updates, and I apologize for the wait.

I took a look into a few things, as you mentioned your concern over the size of the save. The save size you see on your PlayStation 4 may not accurately represent how large your save games are for The Sims 4. This is due to the PlayStation 4 save system reserving space for The Sims 4 saves.

As for the lagging and crashing, could you try a brand new save to see how it runs? I'd like to see how a fresh save works with travel and world management, if you could.

Thanks!

Arrenai 🐱

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Thanks for the update, @Shadowfax1004.

Let's see if we can dig a bit deeper. Since you're a PlayStation 4 user, would you be able to do help us out with sending us your main save? We can send it over to the team to take a look.

Arrenai 🐱

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