Crashing

Hey there, @Madeline12989.

Crashing's no fun. Let's try power-cycling your Xbox. To do that, just shut down the Xbox completely, and then unplug it for 1-2 minutes. Once that's done, please try loading it up and giving it another try.

Arrenai 🐱

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I power cycled my Xbox 4 times after reinstalling and installing it all again. Which takes forever because I have almost every pack. I’ve never had issues like this til buying the last pack I just got which was toddler stuff. Just want to play! Been 3 days now and same issue. I can’t even save the game now let alone travel, I play for 5 mins and the second I try to save it crashes. ☹️ 

Hey there, @Madeline12989. I sincerely apologize for missing your response here. Let's see if we can track this down if the issue is persisting for you.

Could you try ensuring "Share User Data" is turned off in your settings and let me know how that goes for you?

Arrenai 🐱

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I've noticed lately that when my Sim uses the phone to travel somewhere, the spinning logo appears on-screen and after a while before it gets to the World Map, the game crashes. Last night, my Sim Janet used the phone to travel but before it got to the World Map, it crashed. My Sim Mei went to travel somewhere using her phone but before it got the Map, it crashed.

Playing on PS4.

Hey there, @adamclark83.

I'm sorry to hear you're having difficulty traveling, as well. Have you tried the power-cycle troubleshooting I outlined above yet?

Arrenai 🐱

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Hey there, @adamclark83. While there are sometimes issues that aren't one-size-fits-all, power cycling has helped many people. It helps clear the cache of the console, so if the crash is memory related, it can alleviate or resolve the issue.

Arrenai 🐱

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Hey there, @Shadowfax1004.

Thanks for the information. Let's try a few more things.

• Check to make sure your PlayStation 4's system software is up to date.
  
  
• Set the PlayStation 4 as your primary console.

If you're still having difficulty after verifying those, please let me know as there's some additional troubleshooting we can still try that may be a bit more time-intensive.

Arrenai 🐱

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Hello 🙂

Yep, everything is updated, and it’s set as my primary PS4.

Since I reported at least 5 crashes in past 24hrs or so I can give you a small update.  It doesn’t just crash during  travel (like try traveling to club meeting, date, to work, to another world etc), it crashes on any loading screen within game (like loading plan outfits for example). Also, with new Moschino pack while taking photos there’s a slight lag right after it (or sometimes crash) and I can clearly hear PS4 struggling (hard drive). And it all started with last PS4 patch. Also lost millions of simoleons while going in and out of CAS and entire year worth of saves. And one of my worlds is completly unusable (Brindleton bay) - in sense of people coming without pets to vet clinic and dancing all day around stereo, sims living there freezing to death from swimming (not close to water) etc. But crashes make game total waste of time (I should know, I’m on it for 8+ hrs a day lol). 

Other games work no problem. And before this I had just a standard set of Dine out and Island living bugs like everyone else.