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Destructogal17's avatar
Destructogal17
New Novice
5 months ago
Solved

DLCs installed but not showing in game

Hi there,

I'm playing ps4 game on a ps5 and the dlc content is missing from ingame. I've deleted the game and redownloaded and installed everything multiple times, even installed one dlc at a time and starting a new game and its still not showing. Please help.

Mara

downloads
expansion packs
game packs
kits
playstation
stuff packs
  • EA_Solaire's avatar
    EA_Solaire
    5 months ago

    Heya Destructogal17 

    If you follow these steps, are your packs showing as owned and installed on your console?

    • Restore the licenses on your console 
    • Go to your Game Library 
    • Scroll to Your Collection
    • Select The Sims 4
    • Scroll down to Add-Ons and locate your DLC here
    • Select the DLC in this list and select Install
    • When the download finishes, let your new content install and restart The Sims

9 Replies

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    5 months ago

    Heya Destructogal17 

    If you follow these steps, are your packs showing as owned and installed on your console?

    • Restore the licenses on your console 
    • Go to your Game Library 
    • Scroll to Your Collection
    • Select The Sims 4
    • Scroll down to Add-Ons and locate your DLC here
    • Select the DLC in this list and select Install
    • When the download finishes, let your new content install and restart The Sims
  • Destructogal17's avatar
    Destructogal17
    New Novice
    5 months ago

     Thats fixed it, it was the Restore the Licenses step that I was missing. Thank you so much!

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    5 months ago

    Glad to hear it's working now, thanks for the update! 

    If you run into any other issues, don't hesitate to reach out again :) 

  • Divya_Shr's avatar
    Divya_Shr
    Seasoned Newcomer
    5 months ago

    I am facing the same issue. Tried re-installing the game and renewing license but no effect. Help please!

  • Divya_Shr's avatar
    Divya_Shr
    Seasoned Newcomer
    5 months ago

    I am facing the same issue and reinstalling license also didnt do anything for me. HELP PLEASE

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    5 months ago

    Are they showing as installed as well on your console, but not appearing in-game, or are they not able to be installed from your game library? 

  • Divya_Shr's avatar
    Divya_Shr
    Seasoned Newcomer
    5 months ago

    They are showing installed but not appearing in the game! ;(

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