Forum Discussion

Destructogal17's avatar
Destructogal17
New Novice
5 months ago
Solved

DLCs installed but not showing in game

Hi there, I'm playing ps4 game on a ps5 and the dlc content is missing from ingame. I've deleted the game and redownloaded and installed everything multiple times, even installed one dlc at a time a...
downloads
expansion packs
game packs
kits
playstation
stuff packs
  • EA_Solaire's avatar
    EA_Solaire
    5 months ago

    Heya Destructogal17 

    If you follow these steps, are your packs showing as owned and installed on your console?

    • Restore the licenses on your console 
    • Go to your Game Library 
    • Scroll to Your Collection
    • Select The Sims 4
    • Scroll down to Add-Ons and locate your DLC here
    • Select the DLC in this list and select Install
    • When the download finishes, let your new content install and restart The Sims
Divya_Shr's avatar
Divya_Shr
Seasoned Newcomer
5 months ago

Nope! It shows I own the packs

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
5 months ago

Are they showing as installed as well on your console, but not appearing in-game, or are they not able to be installed from your game library? 

  • Divya_Shr's avatar
    Divya_Shr
    Seasoned Newcomer
    5 months ago

    They are showing installed but not appearing in the game! ;(

About The Sims 4 Technical Issues - Consoles

Get help with your technical issues in The Sims 4 on Xbox and PlayStation in this community forum.4,655 PostsLatest Activity: 2 months ago